Remote Data Entry & Customer Support Specialist

Shetitia L. Scales Greensboro, NC 336-***-**** **********@*****.***

Professional Summary

Dependable, customer focused professional with over seven years of experience providing virtual and onsite client support, sales assistance, and administrative management. Highly skilled in communication, online systems, and remote collaboration. Recognized for delivering efficient, empathetic service through phone, email, and digital platforms while consistently achieving performance goals with minimal supervision. Seeking a remote customer service or sales position where professionalism, reliability, and problem solving drive results.

Remote & Technical Skills

● Customer Support by Phone, Email & Web Chat

● Virtual Sales & Client Engagement

● CRM & Property Management Platforms: Yardi, ResMan, AppFolio, Bhom, Knock, BetterNOI

● Microsoft Office Suite, Teams, Zoom, Google Workspace

● Data Entry & Online Documentation

● Time Management & Self Motivation

● Conflict Resolution & Professional Communication Professional Experience

Leasing & Marketing Manager (Remote Capable Role)

Spartan Crossing Apartments (Student Housing) – Greensboro, NC Feb 2024–Present

● Respond to leads through phone, email, and online platforms, delivering personalized virtual tours and sales support.

● Maintain digital records of inquiries, follow up activity, and customer communications through Bhom CRM.

● Collaborate remotely with marketing and analytics teams to align pricing and campaign strategies.

● Support residents through virtual assistance channels, ensuring responsive service and retention. Assistant Property Manager

Fairview Village Apartments – Lexington, NC

Aug 2022–Dec 2023

● Delivered high quality remote and in person support to residents and prospects.

● Processed digital applications, renewals, and payments while maintaining strong attention to detail.

● Managed follow up communications and issue resolutions independently to meet response time goals. Property Manager

The Heights Townhomes – Greensboro, NC

Jun 2021–May 2023

● Supported a 133 unit property using phone and email correspondence to manage inquiries and service requests.

● Leveraged Microsoft Teams and Yardi to track operations, maintenance orders, and financial updates.

● Demonstrated accountability in meeting targets and resolving customer concerns with minimal oversight. Leasing Manager

The Madison at Adams Farm – Greensboro, NC

Nov 2019–Jun 2021

● Supervised a leasing team remotely during off peak hours, ensuring consistent client service coverage.

● Handled large call and email volumes, scheduling appointments, and addressing inquiries efficiently.

● Processed applications and renewals electronically using Yardi and Onsite systems. Property Management Roles (Various)

BG Multifamily Staffing, South Pointe Apartments, We Rent Today Inc. – Greensboro, NC 2017–2019

● Managed virtual communication with residents and vendors, processed documentation online, and maintained organized digital records.

● Enhanced customer experience by promptly handling emails, work orders, and billing concerns through web based tools.

Education

MedCerts, Livonia, MI

Certification- Medical Coding and Billing, August 2026 Virginia College, Greensboro, NC

Diploma – Pharmacy Technician, June 2018

● GPA 3.5 • Dean’s List

Certifications & Awards

● Certified Apartment Leasing Professional (CALP) – Cert. #266****-**** (Issued 5/9/2025)

● Awarded Top Appointment Setter and Top Sales, 2014 – Senior American

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