Hotel & Events Reservations Manager Candidate

PATRICIA LUHMANN

** ****** ******, *********, **, 11767 Mobile: 929-***-**** Email: ***************@*****.***

PROFESSIONAL SUMMARY

I have 10 years experience in customer service, catering, and sales management. Looking to obtain a position in hotel management, event/sales coordination, or reservations management that will utilize my skills, experience and strengths; to provide an opportunity for professional and personal growth.

SKILLS

●Customer focused

●Exceptional interpersonal communications

●Effective problem solver

●Works well in team based setting

●Adherence to high customer service standards

●Ability to maintain focus and composure in high pressure situations

●Exceptional telephone etiquette

●Company dedication and loyalty

WORK HISTORY

GROUP HOUSING MANAGER - 3/2020 TO 9/2025 - REMINGTON MANAGEMENT LLC - 14185 DALLAS PARKWAY, DALLAS, TX, 75254

Responsible for everything in reference to reservations for groups as well as imputing contracts and rooming lists into the systems for group blocks with multiple properties remotely. It is very much a multi-tasking position with a need to prioritize the clients needs with the influx of contracts turned on a daily basis. System training and knowledge were important since each property used different systems on site.. Data entry; with emphasis on customer service and task management - an awareness of the hotel specks and amenities is key in this position.

●Managed group housing and reservations across multiple properties, ensuring accurate input of contracts and rooming lists

●Maintained awareness of brand standards and amenities for each property

●Trained staff on Opera and Reserve systems, focusing on task management and guest service

●Worked closely with clients to meet evolving needs amid high-volume, fast-paced operations

●Proficient in SMS and MEWS systems

RESERVATIONS AGENT - 03/2019 TO 3/2020 - HYATT REGENCY OF LONG ISLAND - 1717 MOTOR PARKWAY HAUPPAUGE NY 11788

Primarily responsible for answering and directing calls in reference to reservations for groups as well as imputing contracts and rooming lists into the systems for group blocks. It is very much a multi-tasking position with a need to prioritize. Data entry; with emphasis on customer service and task management - an awareness of the hotel specks and amenities is key in this position.

●Processed group rooming lists, managed client contracts, and supported the reservations team

●Ensured adherence to hotel brand standards while providing superior customer service

●Handled data entry and coordinated with team leads to ensure efficient task management

FRONT DESK SUPERVISOR/SALES COORDINATOR - 05/2017 TO 02/2019 - COURTYARD BY MARRIOTT - 5000 EXPRESS DRIVE RONKONKOMA NY 11779

Front Desk is responsible for all hotel needs answering and directing calls as well as checking guests in and out of the hotel. It is very much a multi-tasking position with an emphasis on customer service. Sales coordinator position was data entry with a high volume of customer calls for venue space and appointments related to party/menu conception.

●Ordering/Inventory

●Training department employees

●Upholding brand standards and hotel policies

CATERING MANAGER/ASSISTANT FLOOR MANAGER – 12/2015 TO 04/2017 – LOMBARDIS MARKET – 1055 MAIN STREET HOLBROOK NY 11741

Responsibilities often focused on staff and general administration, such as hiring, scheduling, and delegating assignments. Supporting employee development and promoting company brand; in addition to the use of creative skills in menu development and execution of catering sales and events. Performance under high pressure were key factors in my day to day operation.

●Applied sales techniques and strategic planning to ensure the profitability of bookings in off premise catering as well as store promotions

●Assisted in the direction of the hiring, training, and performance of department and store staff

●Preserved brand integrity by monitoring the consistency and quality of products and staff

●Menu conception in catering and store

●Bakery/Beverage/Catering ordering and inventory

MAITRE D’/RECEPTIONIST/WAITRESS/STORE MANAGER – 04/2007 TO 10/2015 – LOMBARDI CATERERS – 44 FAIRWAY DRIVE PORTJEFFERSON NY 11777 & 1051 MAIN STREET HOLBROOK NY 11741

Responsibilities largely consisted of set up as well as the running of large events hosted at Lombardi’s several catering hall locations including Port Jefferson, Patchogue, and Holbrook. Supervision of staff, delegation of assignments to the events specifications, maintenance of equipment was also included. An emphasis on customer service and relations to representing the Lombardi Company in a respectful and informed fashion. Seeing to the individual needs specific to each customer contract while completing assignments in both guest dining experience and time sensitive coordination within the event.

●Strong customer service

●Filing, setting appointments, and handling phone lines

●Staff training and coordination of upwards of 15+ employees at a time

●Effective liaison between customers and company

●Preparation, set up and service of events

Primary functions of this position are to meet and greet customers and cash-out customers in a professional and timely manner. Daily operation and maintenance of the store; Organization of store birthday parties and school fundraisers with menu conceptions were also responsibilities.

●Hiring and training of staff

●Schedule, Menus

●Implemented innovative programs to increase customer loyalty and reduce employee turnover

●Maintained social media presence and updated website

●Inventory, Store ordering and Machine Maintenance

●Rotation of stock with an emphasis on freshness and quality

EDUCATION

●Suffolk Community College – Associates – 2007

Volunteer work including Special Olympics, community service with children diagnosed with Autism as well as donating my time to the elderly community afflicted from Alzheimer’s

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