Senior EDI & ERP Integration Specialist (15+ yrs)

Email: ********@*****.*** • Phone: 330-***-****

Ohio Open to On Site / Remote / Hybrid

Tennille Pledger

Summary

Senior EDI and Systems Professional with 15+ years of progressive experience spanning EDI Implementations, ERP integrations, project management, and enterprise IT support. Proven track record managing full live cycle software implementations, streamlining business processes, and serving as a trusted technical partner to clients and stakeholders. Background in hardware/software procurement, with strong analytical, communication, and leadership capabilities Core Competencies

IT Project Management• Agile Project Management Methodology • EDI Implementations • ERP Integrations (NetSuite, QuickBooks, Sage, Fishbowl, MS Dynamics, Starship) • WMS Integration • Data Mapping and Testing • ANSI X12/XML/Json/Flat file • Client onboard and Training • Systems Analysis • SQL • Crystal Reports • Cross Functional Collaboration • Process Improvement • Technical Troubleshooting • ASANA

Professional Experience

TrueCommerce – Cranberry, PA

EDI Implementation Specialist Dec 2021 – Jan 2026

Simultaneously managed 15 22 projects with multiple trading partners from onboarding through go live as primary client contact

Configured, mapped, and validated EDI integrations between TrueCommerce and client ERP systems

WMS Integrations

Conducted comprehensive testing to ensure data accuracy, compliance and operational readiness

Delivered client training and post implementation support, translating technical concepts into business terms

Partnered with internal development teams, project managers, and third party consultants to drive successful outcomes

Maintained 90% rating on customer survey

EDI project management, problem analysis, and resolution Regency Seating Inc. – Akron, OH

EDI Systems Analyst Dec 2017 – Dec 2021

Aided with streamlining paperless initiative by creating automated ship notices using Crystal Reports and SRSS Reporting

Implemented WMS Software

EDI project management, problem analysis, and resolution

Communicate effectively with existing trading partners to analyze requirements

Implementation, testing, deployment and documentation of 3rd party EDI provider setup, configuration and map EDI documents (ANSI X12, XML)

Maintain vendor inventory database using SQL, Visual Basic and Flat files

Provide first level training and onsite IT support to internal business units Lumenomics – Columbus, OH

Assistant Project Manager Apr 2016 – Dec 2017

Calculate accurate estimates

Weekly sales pipeline reporting and sale trend analysis

Email proposals on time and follow up

Review Construction Reports and input projects into the Customer Relationship Management

sales pipeline with estimated completion dates

Maintain a 95% or greater performance rating on Lumenomics vendor scorecards

Prepare materials takeoff

Gather Bill of Materials from suppliers

FirstMerit Bank – Akron, OH

Hw/Sw Support Specialist Aug 2005 – Apr 2016

Network Hardware/Software Implementation Project Coordinator

Design, implement and maintain asset management system

Organize work flow through Helpdesk Software

Analyze business processes within asset management tool

Liaison between Helpdesk and individual business units

Maintain Strategic relationship with software and hardware vendors

Negotiate competitive pricing structure on standard hardware and software

Procure Network equipment

Hardware and software asset management

Plan, implement, and create disaster recovery procedures

Department schedule and on call scheduling and planning FirstMerit Bank – Akron, OH

Operations Assistant Jan 2003 – Aug 2005

Daily trading and balancing 401 (k) accounts and plans

Account maintenance

Plan reporting

Data Entry

FirstMerit Bank – Akron OH

Customer Service Associate Jul 2001 – Jan 2003

First line customer service

Recognize cross sell opportunities and refer customers to appropriate business sector

Assist clients with account selection

Process loans, DDA account, and credit card applications FirstMerit Bank – Akron OH

Call Specialist Mar 1999 – Jul 2001

Provide exceptional customer service to and build relationships with customers

Recognize cross sell opportunities and refer customers to partners

Maintain 17 call per hour average call time

Education

Malone University – Canton, OH

Bachelor of Art: Organizational Project Management (May 2015) Southern Ohio College – Akron, OH

Associates of Applied Business: Computer Programming (Cum Laude) (June 2004)

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