Executive Assistant - Detroit Area Professional

Leslie Scott, Executive Assistant

Detroit, *****, United States, (313) 353 – 4814, **********************@*****.*** SUMMARY Dynamic Executive/Administrative Assistant with over 9 years of diverse experience in administrative support and team leadership. Proven ability to enhance productivity by managing schedules, optimizing office operations, and training new staff. Achievements include reducing document processing time and elevating customer satisfaction in previous roles. Skilled in utilizing advanced software tools and maintaining confidentiality. Ready to leverage unique skills to streamline processes and drive success in a fast-paced remote environment.

WORK EXPERIENCE

Jul 2021 – Present Clerical; Admin. Asst.; Gen. Laborer/Manufacturing & Quality Control, Adecco / MS Companies / Tal Ascend Emp./VeryAble

Detroit

Assisted management with decision-making by preparing detailed reports on various office activities and metrics.

Expedited document processing time by utilizing advanced software tools for file conversion, organization, and storage.

Strengthened office operations by training new administrative staff members on company protocols and best practices.

Enhanced team productivity by managing schedules, organizing meetings, and handling correspondence.

Optimized information flow within the office by maintaining accurate records and distributing essential documents to relevant personnel. Reduced errors in documentation by meticulously proofreading materials before submission or distribution.

Safeguarded sensitive information through meticulous attention to detail in handling confidential materials and adhering to privacy guidelines. Maintained a professional office environment through inventory management, coordinating equipment maintenance, and ordering supplies as needed.

Dec 2021 – Jul 2023 Assistant Customer Service Manager/Front-end Supervisor, Kroger Marketplace

Royal Oak

Identified training needs to enhance customer service quality. Monitored customer service performance against established standards. Conducted performance reviews for customer service staff. Addressed customer inquiries, complaints, and feedback with professionalism.

Trained and mentored team members to promote productivity and commitment to providing friendly service.

Assisted in onboarding new hires on company policies, procedures, and software systems for seamless team integration.

Coordinated staff schedules to ensure optimal coverage during peak service hours.

Elevated customer satisfaction by promptly addressing and resolving complaints and issues.

Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure. Collaborated with fellow managers to identify areas for improvement in overall customer service operations.

Served a large volume of customers daily with a positive attitude and focus on customer satisfaction.

Recognized and rewarded outstanding performance to cultivate a positive and collaborative customer service culture.

Feb 2021 – Jul 2021 Covid Scanner, HFHS OptimEyes Troy Monitored entrance access by scanning all visitors, patients, and employees for Covid symptoms.

Conducted individual temperature checks and directed individuals to appropriate locations.

Jul 2020 – Feb 2021 Product Stower, AMAZON Romulus, MICHIGAN, United States Received products from incoming shipments and accurately unboxed items.

Scanned products and strategically placed them in robotic pods for efficient inventory management.

May 2014 – Jul 2020 Chief of Staff, Employment Link Services Southfield Participated in meetings to facilitate informed business decisions, provide administrative support, and evaluate progress toward goals and objectives. Supervised staff, actively participated in hiring, training, and performance evaluations to establish and enforce policies and procedures. Aligned departmental goals with the overall company vision, ensuring cohesive progress towards shared objectives.

Provided comprehensive support to the CEO, allowing them to focus on critical decision-making and leadership tasks.

Mentored and developed junior staff members, fostering a culture of continuous learning and collaboration.

Oversaw business operations while managing contractors and consultants to ensure timely completion of key deliverables.

Jun 2000 – Dec 2019 Disabled, Social Security Administration Washington Received disability benefits during the stated period. Aug 1981 – May 1983 71 L Administrative Specialist, U.S. Army Leesville Worked directly under the battalion adjutant in an administrative assistant capacity.

EDUCATION

Aug 2023 – Present My Computer Career

IT Certificate of Training, Information Technology (IT) Indianapolis, USA

Jun 1978 – Jun 1981 University of Detroit

No Degree, Business Education/Accounting

Detroit, USA

3.5 GPA

U of D Project 100 Scholarship Recipient, OEA Member, BOEC Member. Sep 1973 – Jun 1977 Samuel C. Mumford Sr. High School High School Diploma

Detroit, USA

SKILLS Work Prioritization Customer and client relations Critical Thinking Calendar Management

Document Management Office Management

Computer Proficiency Staff Management

Problem Solving Staff Motivation

Time Management

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