Bilingual Customer Service Professional with 10+ Years
Resume:
RESUME Leidy Montoya-Vazquez *
Leidy Montoya-Vazquez
Miami, Florida
Email: ******************@*****.***
PROFESSIONAL SUMMARY
Highly experienced bilingual (English/Spanish) professional with 10+ years in customer service, sales, and real estate. Strong background in accounting, mortgage brokerage, and administrative operations. Adapt to working independently, remotely, and adapting quickly to new environments. Skilled in presentations, client relations, and business development across multiple industries.
CORE SKILLS • Fluent in English and Spanish
• Customer service and sales (10+ years)
• Remote and independent work capability
• Adaptability to new environments
• Accounting: Peachtree, QuickBooks
• Microsoft Office: Word, Excel, Access, Outlook, PowerPoint
• Public speaking and presentations
• Real estate, mortgage, and insurance operations
PROFESSIONAL EXPERIENCE
2025 – 2026
EXP Realty
Licensed Real Estate Agent
• Assisted clients in purchasing, selling, and leasing properties
• Conducted property showings, negotiations, and contract preparation 2025 – 2026
Primerica
Licensed Life Insurance Agent
• Provided insurance consultations and coverage recommendations
• Assisted clients with policy selection and financial planning basics 2002 – 2024
Unlimited Real Estate, Miami, Florida
Licensed Real Estate Agent
• Managed residential and commercial real estate transactions
• Generated leads, prepared contracts, and delivered client-focused service RESUME Leidy Montoya-Vazquez 2
2000 – 2012
PRMG Lender
Mortgage Broker
• Assisted clients with mortgage applications and loan processing
• Prepared financial documentation and coordinated underwriting 1999 – 2016
Medical Hi-Tech, Miami, Florida
Sales, Bookkeeping, Customer Service, Collections
• Managed customer accounts, invoices, and collections
• Provided product support and maintained long-term client relationships 1996 – 1999
Suspension International Parts, Miami, Florida
Sales, Bookkeeping, Customer Service, Collections
• Managed sales orders, customer inquiries, and financial records
• Supported day-to-day business operations
1995 – 1996
Glow Bench International, Miami, Florida
Sales Representative
• Handled advertising sales and negotiated location contracts
• Built and maintained customer relationships
EDUCATION
2024 – 2025
AA in Accounting
Miami-Dade Community College, Miami, Florida
2018 – 2019
Accounting and Computer Upgrade
National Professional Training Institute
1998 – 1999
AS in Business Administration
Florida National College, Miami, Florida
CERTIFICATIONS
• Real Estate License
• Mortgage Broker License
• Life Insurance License
REFERENCES
Available upon request
Contact this candidate