Customer Relations and Support Specialist

OLATUNJI MARY OLUWAFUNMI

+*** 816*******, +*** 902-***-**** ****************@*****.***

Road A, No31 Bolajoko Estate Agunbelewo Osogbo Osun State Nigeria PERSONAL DATA

Date of Birth: 16th October, 1995

Gender: Female

Marital Status: Single

State of Origin: Osun State

Nationality: Nigerian

Religion: Christian

PROFILE SUMMARY

To improve customers care service relationship of the organization and to work in a challenging environment where I will be able to raise my organization to maximum standard. CORE COMPETENCIES

Customer service

Emotional intelligence

Negotiation

Performance evaluation

Active listening

Time management

Reporting and documenting

Problem-solving

Relationship building

Project management

SKILLS HIGHLIGHTS

Possess an active, energetic and lively personality, with the ability to engage customer interest and attention

Fluent in English and Yoruba

Accounting and finance, general management, operations and logistics management and market research.

Proficient use of Ms-Office suite, Excel, CEM tools

Experience in supporting business

EDUCATION

Ladoke Akintola University of Technology,

Ogbomoso, Oyo State Nigeria

Bachelor of Technology in Accounting

2014-2021

Laro Grammar School,

Osogbo, Osun State Nigeria

Senior Secondary School Leaving Certificate (SSCE) 2007-2012

WORK EXPERIENCE

National Youth Service Corps (NYSC) 2022-2023

Clerk in ministry of agriculture

Lokoja, Kogi State, Nigeria.

Skymart Multi Service Nig. Ltd. 2023-2024

Shop F96, Ikota, Shopping Complex, Ajah, Lagos

Post Held: Customer Relations Manager

Job Responsibilities:

Collections of data and customers feedback

Solving customers related issues

Managing training of it staff

Provide forecasting and budgeting as required by management on an on-going basis

Build and maintain strong relationships with customers to ensure customers satisfaction and loyalty

CERTIFICATION AND PROFESSIONAL INVOLVEMENTS.

Jobberman Soft Skill Training: Workshop on entrepreneurship and small business and strategic management written and Oval presentations.

Independent corrupt practices and other related offence commission: conference on corruption and safe guarding integrity.

REFERENCE

MRS KATERINE FIKI

Civil Servant in the Ministry of Agriculture

Lokoja, Kogi State.

Telephone: +234 813-***-****

Email: ********@*****.***

MR OKORO JAMES UIU

Resident Anti-Corruption Commissioner.

Lokoja, Kogi State

Telephone: +234 803-***-****

DR. EE OLATUNJI

Lecturer, in Ladoke Akintola University of Technology. Ogbomoso

Telephone: +234 803-***-****

Contact this candidate