Customer Service & Admin Professional with Remote Experience

Hanna Wilson

Clarksville, Tennessee 931-***-**** *****************@*****.***

Professional Summary

Customer-focused professional with experience in financial services and retail environments providing accurate transaction processing and excellent customer support. Skilled in communication, problem solving, data entry, and handling sensitive information with attention to detail. Proven ability to assist customers, manage multiple tasks, and maintain organization in fast-paced environments. Seeking a remote position where strong customer service and administrative skills can contribute to team success.

Key Skills

Customer Service

Remote Customer Support

Data Entry

Microsoft Office

Communication

Problem Solving

Payment Processing

Account Assistance

Attention to Detail

Organization & Time Management

Confidential Information Handling

Key Achievements

• Maintained high accuracy when processing financial transactions and customer payments

• Built strong customer relationships through friendly and professional support

• Handled multiple customer requests while maintaining efficiency and attention to detail

• Demonstrated reliability and organization in fast-paced environments Professional Experience

Bank Teller – Credit Union White House, TN Jan 2025 – Aug 2025

• Assisted customers with deposits, withdrawals, and payments

• Processed loan and credit card payments accurately

• Answered customer questions and provided account support

• Maintained transaction records and entered data into internal systems

• Balanced daily cash drawer and ensured financial accuracy

• Protected confidential customer information

Customer Service Associate – Retail Store Tennessee 2019 – 2024

• Assisted customers with purchases, returns, and product questions

• Processed payments including cash, debit, and credit card transactions

• Resolved customer concerns and maintained positive customer experiences

• Maintained organized records and inventory documentation

• Collaborated with team members to support daily store operations Education

High School Diploma – East Robertson High School Cross Plains, TN 2017

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