Operations Project Coordinator with Corporate Training Background
Resume:
Peggy Rang
Customer Service Advocate
Virtual Administrative Assistant
I am seeking a remote opportunity to serve in an operational support role.
March 2026
Payson, Arizona
**.****@*****.***
https://www.linkedin.com/in/peggyrang/
PROFESSIONAL EXPERIENCE
The first three roles below were short-term, remote contracts to support the development of learning programs for new employees. I collaborated with global functional teams in the design and delivery of onboarding and new-hire training programs.
Wells Fargo Bank – Treasury Management Call Center
Learning Project Lead/Instructional Designer
Oct 2022 – Feb 2023
Delta Dental Insurance – Customer Support Call Center
Senior Learning Consultant and Project Leader
June 2021 – July 2022
Meta – eCommerce Division
Global Operations Learning Consultant
Aug 2020 – Mar 2021
Honeywell Aerospace Engineering - Sr. Global Learning Consultant
APRIL 2018 - MAY 2020
Led multiple engineering teams in preserving intellectual property to retain talent during organizational changes and retirement transitions. Conducted skill/knowledge gap analysis, partnered with subject matter experts to create customized learning plans (LPs), and hosted global virtual knowledge transfer and upskilling programs aligned with LPs.
Clarity Consultants - Learning Instructional Designer
MAY 2016 - MARCH 2018
Contracted to collaborate with multiple clients across several industries, to produce high-quality talent development programs for employees. Training courses centered on call center customer support skills, and leadership development.
Edgenuity - Talent Development Manager
APRIL 2014 - MARCH 2016
Designed and implemented the company’s first employee professional development program. Learning courses included compliance and soft-skills training, as well as New Hire Orientation classes. Performed all administrative duties associated with launching Edge University.
Rang Training & Consulting – Owner & Business Partner
SEPT 2008 - MARCH 2014
Provided customized business management and talent development consulting services for various companies across a variety of industries. Partnered with executives to determine learning needs and skill gaps. Designed proposals for results-oriented learning programs to fill those skill gaps and achieve employee performance improvement.
(Specific client engagements will be provided upon request)
The Irvine Company – Executive Administrative Assistant
SEPT 2001 - MARCH 2008
Provided executive support for the VP of Property Management and five Regional Manager direct reports. Managed multiple calendars and scheduled meetings, agendas, note-taking and generated reports. Responded to escalated client issues on the VP’s behalf, and drafted internal and customer communication pieces.
SKILLS
●Customer Service
●Microsoft Office Software
●Virtual Collaboration
●Confidentiality & Integrity
●Organizational & Time Management
●Written & Oral Communication
●Professionalism
●Self-reliant & Positive
●Project Management
●Calendar & Email Management
●Meeting & Travel Planning
EDUCATION
Master of Education, Adult Learning: Capella University
Bachelor of Science, Business Management: Univ. of Phoenix
CERTIFICATIONS
Gallup Certified Strengths Coach Specialized in leadership and team development.
Achieve Global - Master Trainer Certified in leadership development and customer service programs.
Advanced Instructor Certification - National Association of Education Institute (NAEI)
HIGHLY EXPERIENCED IN:
MS Office Software: Word, Excel, PowerPoint, and Outlook
Collaboration Tools: Zoom, MS Teams, Skype, BlueJeans, WebEx, Google Workspace, and SharePoint
Navigating ambiguous situations while remaining flexible in a fast-paced, continuously changing work environment
Public speaking, creating presentations, and planning events such as team building exercises, leadership conferences, and company-wide events
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