Remote Customer Service & HR Specialist with 20+ Years

Cynquetta (Quetta) Martin

York, PA

************@*****.*** 223-***-****

Linkd In: www.linkedin.com/in/quetta-martin

Remote Customer Service Representative Call Center Professional HR Specialist

Professional Summary

Remote-ready Customer Service Representative with 20+ years of experience supporting customers in call center, healthcare, insurance, and administrative environments. Highly skilled in phone, email, and chat support, claims and billing assistance, CRM documentation, and HIPAA compliance. Proven ability to work independently from home while meeting productivity, quality, and customer satisfaction goals.

Key Skills

Remote Customer Support

Inbound & Outbound Calls

Email & Live Chat Support

Claims & Benefits Assistance

Billing & Account Resolution

CRM & EMR Systems

HIPAA Compliance

Data Entry & Documentation

Conflict Resolution

Microsoft Office Excel QuickBooks

Time Management (Remote Work)

Professional Experience

Member Services Representative

Capital Blue Cross Remote/Hybrid

June 2025 – Present

Handle member inquiries via phone, email, and chat

Resolve claims, benefits, enrollment, and billing issues

Maintain accurate documentation in CRM systems

Ensure first-call resolution and high customer satisfaction

Protect confidential member information in compliance with HIPAA

Patient Service Representative

Patient First – York, PA

March 2023 – June 2025

Managed high-volume customer interactions in a healthcare setting

Verified insurance, demographics, and billing information

Answered inbound calls and resolved billing questions

Collected payments and balanced daily cash totals

Provided compassionate, professional service

Front Office Assistant

MedExpress Urgent Care – York, PA

March 2016 – September 2022

Scheduled appointments and supported patient check-in/out

Processed payments and insurance verification

Conducted follow-up calls to improve satisfaction

Maintained accurate electronic medical records

Retention Specialist (Call Center)

NexxLinx – Jacksonville, NC

January 2013 – June 2015

Answered 15–30+ inbound calls daily

Provided phone, email, and live chat support

Resolved service, billing, and technical issues

Identified retention and upsell opportunities

Documented all interactions in CRM

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