Retiree

Terry S. Hodges Crestwood, KY ***** 502-***-****

************@*****.*** LinkedIn URL

Operations Management Insurance Expert

Multiple years’ success leading management and operations initiatives within the automotive industry Repeated success utilizing proven methods and accumulated skill set in cutting costs, streamlining operations, and increasing overall productivity. Expert presenter, negotiator, and businessperson; able to forge solid relationships with partners and build consensus across multiple organizational levels. Additional expertise in efficiently managing automobile, property, and damage claims on behalf of various insurance companies. Highlights of Expertise

● Strategic Business Planning

● Cost Reduction and Avoidance

● Budget Administration / Management

● Process Redesign / Change Management

● Recruiting and Staffing Initiatives

● Contract Development / Negotiations

● Automotive Industry

● Claims Assessment

● Negotiation & Settlement

● Expert Claims Resolution

● Client Case Management

● Customer Relationships

● Regulatory Compliance

● Cost Containment

Relevant Experience

Surefire Engine, Louisville, KY

GENERAL MANAGER (1995 to 1996)

Scheduled and directed staff in daily work assignments to maximize productivity and harness strengths. Built sales forecasts and schedules to reflect desired targets. Supported all human resources processes such as staffing all positions, supporting performance management process, training, and development of staff. Inspected and maintained warehouse conditions, correcting improper inventory management procedures. Coordinated with customer service and plant schedulers to resolve issues and build consensus on supply strategies.

Established production plan to that exceeded forecasted customer demand requirements.

Significantly increased service levels and reduced expenses by collaborating with transportation and business team to identify and implement optimization opportunities.

Achieved all warehouse cost objectives by maintaining supplies at proper inventory levels.

Served as main point of contact between warehouse team members and service center office to ensure production ran smoothly.

Tire America, Inc., Louisville, KY

GENERAL MANAGER (1987 to June 1994)

Hired all management positions, completed performance evaluations, and established both short and long-term goals for each department. Effectively communicated with managers to review departmental forecasts and ensure consistency with projects. Monitored and adjusted all inventory cycles. Focused on any customer complaints taking necessary steps to resolve and ensure satisfaction. continued…

Terry S. Hodges Page 2

Maintained enthusiastic attitude to build positive employee morale.

Led team for business generating $2M in annual sales with $1M of on-hand inventory, and successfully delivered numerous, simultaneous projects with strict deadlines.

Established onboarding and shadowing processes adhered to by all associates to streamline efforts and increase productivity.

Additional Experience

Grange Insurance Company, Louisville, KY

PROPERTY & CASUALTY (P&C) AUTO CLAIMS ADJUSTER (January 2010 to February 2017) Investigated and processed insurance claims filed by policyholders. Interviewed claimant and witnesses to gather pertinent information. Verified that coverage applied through an insurance policy. Analyzed controlling claim coverage determination while evaluating additional coverage issues. Ensured adherence to company and state regulations.

Acknowledged for delivering exception service to insured, claimant, and both internal and external customers.

Expertly controlled and mitigated damages through cost-containment.

Dramatically exceeded quality standards and expectations based on Best Practices. Healthcare Recoveries, Inc., Louisville, KY

SENIOR CLAIMS EXAMINER (1996 to 2009)

Held responsibility to receiving and processing paid claims data, applying customize data mining procedures to discover all accident related claims. Interviewed claimants and witnesses, reviewed records, and inspected damages to determine liability. Effectively managed all settlement negotiations and coordinated with legal team for research, counsel, and litigation management.

Approved claims within authority level and calculated benefits payments.

Managed expenses resulting in increased profitability, and consistently delivered timely and accurate benefit payments/services for clients.

Education & Credentials

Bachelor of Arts in Business Administration

University of Kentucky, Lexington, KY

Certifications/Licenses

● Kentucky Property & Casualty Adjuster License

● Florida Property & Casualty License

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