Virtual Administrative & Billing Specialist with Confidentiality Focus
Resume:
Neenah Jordan Kelliebrew
**** ******* *** #***, ***********, Maryland 20782
********@*****.***
Professional Summary
●Accomplished Legal Billing Professional with more than ten (10) years of experience including client billing and e-Billing, all functions of client billing including invoice preparation (audit, post, mail, or email clients’ invoices), perform narrative and financial edits.
●Respond to inquiries from attorneys, clients, and legal administrative assistants regarding billing questions.
●e-billing process submitting invoices electronically, set-up of new e-billing clients, monitor proper submission of e-bills and assist with the resolution of rejections and partial payments.
Technical Skills
3E (Finance/e-Billing/Billing), InTapp, MS Word, WordPerfect, MS Excel, MS Outlook, Lync Communicator, PeopleSoft, MAS90, LMS, AST, JAMIS, Electronic invoicing using Datacert and LEDES, Elite Enterprises, Elite Winbill 32, PCLAW, PDCORE, PDLITE, CARMS, CBS (invoicing system), Bottomline Legal Exchange, Nationwide Litigation Advisor, CMS, Serengeti, OneSite, Clio, MyCase; CosmoLex (legal practice management software systems), QuickBooks, Office 365, Adobe (PDF), SAP, and Dolphin (financial systems data extraction and manipulation), Xero
Professional Experience
Birch Stewart Kolasch & Birch, LLP, Vienna, VA (December 2024 to January 2025)
Billing Invoicing Specialist Contract Completed
Prepared invoices from proformas submitted by the Intellectual Property staff. This process included a careful review of each proforma to ensure accuracy of time and cost entries; assuring that each invoice is in compliance with existing Billing policies and procedures; adhering to client special billing arrangements (including discounts, fixed fee arrangements, special bill formats, or special billing requests) when applicable; selected correct bill template for invoice; converting invoice to electronic format (LEDES98B) and if necessary, and posted electronic invoice in client’s portal; placing an electronic copy of invoice in the firm’s workflow database (Patricia); notified Intellectual Property staff that invoice is ready to be sent to the client; and sent monthly invoice directly to the client.
Researched billing discrepancies and follow-up with appropriate staff and/or attorney to resolve issues.
Hogan Lovells, LLP, Washington, DC (November 2023 to February 2024)
Financial (FIRM) Specialist Consultant-Contract Completed
●Responsible for the implementation and maintenance of all clients, matter and timekeeper details in the firm’s 3E database.
●Supported FIRM team Managers and global Head of FIRM team. (3E - InTapp).
●Assisted with special projects as assigned by the Head of FIRM team and FIRM Managers.
●Assisted in the coordination and review of the year-end client special billing arrangements project.
●Maintained Client Relationship Partner (CRP) designation, establishing global procedures for departmental service level expectations and best practices.
●Preparation of statistics for measurement (number of requests submitted, productivity statistics, matter type statistics, number of new clients and new matters, etc.), assist with the accurate implementation and maintenance of global client rate agreements.
●Analyzed systems and processes, investigate ways to improve, automate and streamline processes, and provide feedback and recommendations for improvements, serve as a Firm expert regarding all aspects of client/matter maintenance.
●Ensured the department provides excellent and timely customer service and problem resolution to firm attorneys, client account specialists, clients, and other firm personnel by employing best practices and utilizing available firm resources and systems.
●Ensured that the firm's information security policies and procedures are always followed, completed security awareness training, after joining the firm, and applying the policy and training requirements when handling information.
●Informed manager or senior member of the Finance Department about any suspected breaches of security, other duties as assigned.
Queen’s Legal Accounting Online, Hyattsville, MD (April 2009 to Present)
Legal Accounting / Billing Online Specialist
●Support trust and operations account platforms for Attorney Clients with legal accounting/billing functions through the back-office preparation of client/matter financials.
●Maintain various client details within internal and electronic billing platforms, report status and performance to management and achieve defined departmental objectives.
●Maintains a diverse and ever-changing portfolio of matters, providing creative solutions to complex problems, responsible for all functions of client billing including invoice preparation (audit, post, mail, or email clients’ invoices), perform narrative and financial edits.
●Responsible for the documentation of clients billing arrangements and instructions into back-office accounting/billing system.
●Ensure proper approval of all write-offs and transfers, responsible for the e-billing process including submitting invoices electronically, set-up of new e-billing clients, monitor proper submission of e-bills and assist with the resolution of rejections and partial payments.
●Coordinate with Collections Coordinator in reference to status of bills and provide copies of open invoices when requested, assisting in resolving uncollectible accounts, respond to inquiries from attorneys, clients, and legal administrative assistants regarding billing questions.
●Customize reports and handle special projects as required, data entry preparing database spreadsheets and reports via migrations, working with collective intelligence and collaborative culture via cloud-based software platforms attorney clients to ensure their experience is a strategic fit to meet the needs of their clients and industries they serve.
●Perform complex billing including alternative fee agreements (AFAs), hybrid billing arrangements, consolidated bills, split bills, action/task codes, task.
●Proactively address errors that may result in delays in uploading or rejection of invoices.
●Resolve client inquiries, provided prompt and accurate assistance to attorneys, clients, and staff to resolve complex billing problems by providing billing and A/R analysis or adjustments.
●Review and code legal cases and invoices, prepare, issue, and maintain communication distribution lists, and enter data online via remote connection.
●Collaborate with all levels of personnel via email, communicated daily and provided efficient, professional service to multiple Partners, legal assistants, secretaries, and their staff members per Attorney Clients in a fast-paced, deadline driven environment.
●Update and maintain workflows and e-billing accounting database system (Legal Practice Management Software) CosmoLex (Accounting Partner); MyCase (Accounting Partner); Lean Law Pro; Xero; QuickBooks; Clio - Cloud-Based software platforms.
Raytheon Technologies, (January, 2020 – November, 2020)
Finance Specialist (Contract Completed - Department of Defense) (Remote)
Reviewed, audited, and processed invoices for payment to consultants supporting Global Business Development.
Worked with lead analyst to coordinate communications between Raytheon internal businesses as well as coordination with consultants for invoicing status, requirements, and additional instructions to facilitate information exchanges.
Presented timely responses and assistance with data requests.
Simultaneously managed multiple detailed tasks and meet deadlines via accounts payables.
Interfaced with all levels of management effectively.
Presented complex data concisely.
Utilized new business systems and reporting tools via CAS/FAR (Certificates awarded).
Worked effectively as part of a team as well as independently SAP/Dolphin.
Consilio, Washington, DC (September 2018)
Billing Specialist Finance (Short-term contract - completed)
Handled a high volume of work collaboratively with other billing team members to complete tasks accurately and timely (Elite Enterprise).
Converted invoices to PDFs and saved to be sent to Billing Team via email.
Kept invoices accurate with timely updates from every aspect involved in processing.
Retrieved PDF invoices for non-e-Billing Law Firm’s client/matters to be saved into electronic folders.
Audited e-billing master file database spreadsheet for duplicate client/matter names and numbers preparing for LEDES processing.
Entered high-volume of e-bills (via Serengeti) and submitted for payment.
Identified and resolved complex billing discrepancies.
Ensured the billing process goes smoothly, both on the vendor site and within our billing system.
Coordinated data collection as well as approval of timekeeper rates or other changes to be made by vendors.
Researched inquiries regarding past and present billing; guided and trained new billing attorneys as needed; filed and prepared past months billing for electronic scanning; reviewing and summarization of engagement letters pertaining to special financial agreements.
Implemented and maintained special fee and cost rate structures and maintenance of client and matter database.
Long-term Temporary Assignments, Washington, DC (Nov 2004 - Dec 2009)
Billing Analyst & Billing Specialist
Law Firms (Wilmer, Cutler, Pickering, Hale and Dorr LLP; Spriggs & Hollingsworth, LLP; Finnegan, Henderson, Farabow, Garrett & Dunner, LLP; Van Ness Feldman, LLP; Morgan Lewis & Bockius, LLP; Jordan Coyne & Savits, LLP; Metropolitan Police Department - Public Safety & Justice Cluster (PSJC)
●Inputted accounting data into computer for tracking, manipulation, and reporting purposes.
●Timekeeper maintenance updating the spreadsheet listing client e-billing contacts, client e-billing procedures and the steps to add new timekeepers.
●Modified task and activity codes (Elite Enterprise), processed bills for two major insurance clients (Elite Enterprise).
●Troubleshoot fees and disbursements using the LEDES and uploading to Legalbill.com and Serengetti.com sending bill electronically, as well as scanning bills to PDF to complete the process.
●Researched and pulled back up from vendor’s paid files consisting of consultant invoices, timekeeper payments, and check request invoices to be sent electronically as well.
●Resolved any credit holds or complex pricing problems, contacted other departments and/or outside agencies to resolve common problems, edited pre-bills consisting narrative corrections, transfers, write offs, rates/fees, and billing adjustments (Elite Enterprise).
●Responsible for continuous maintenance of current client information including addresses, billing rates and billing formats for assigned clients, maintained familiarity with the e-billing vendor websites used by clients, adding new timekeepers as necessary and posting invoices directly to the websites if required.
●Monitored invoices through the E-Billing Hub that had been rejected; appeals were incorporated and adjusted according to billing government guidelines retaining to narratives, timekeeper exceptional rates, task codes, and activity codes; assisted with submission of appeals to client.
Education, Certification, and Training
Prince Georges Community College, Largo, MD Introduction Accounting Course
American University, Washington, DC Exchange Student from Spingarn High School
Spingarn High School, Washington, DC Diploma
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