Administrative & Client Support Specialist

AMEY VANDERSLICE

Blue Springs, MO • ***************@*****.*** • 816-***-****

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer service professional with 15+ years of experience in reception, healthcare support, accounting, and team leadership. Proven ability to manage high-volume calls, coordinate operations, support clients, and handle confidential information with accuracy and professionalism. Known for strong communication, organization, and problem-solving skills.

CORE SKILLS

Customer Service & Call Handling • Reception & Front Desk Operations • Scheduling & Message Management

Healthcare & Client Support • Data Entry & Records Management • Accounts Payable/Receivable

Multi-Line Phone Systems • Problem Resolution • Team Leadership & Training

Microsoft Office • Attention to Detail • Time Management • Confidential Information Handling

PROFESSIONAL EXPERIENCE

Team Leader / Manager on Duty

Pizza Hut 10/2023 – 08/2025

Led daily store operations as Manager on Duty, ensuring smooth opening and closing procedures

Handled customer inquiries and resolved issues quickly to maintain high satisfaction

Supervised staff, delegated tasks, and supported training and performance management

Assisted with company reports, updates, and operational compliance

Supported all areas of operations including customer service, food preparation, and inventory

Receptionist

Ruby Receptionists 02/2021 – 01/2022

Answered and managed high-volume calls for businesses across the U.S., Canada, and the Caribbean

Connected callers and delivered accurate, detailed messages to clients in a timely manner

Maintained professional, friendly communication while representing multiple companies

Demonstrated exceptional attention to detail and confidentiality in client interactions

Community Support Specialist (CSS)

Pathways Community Health 06/2012 – 08/2013

Assisted clients with accessing mental health, housing, and public assistance services

Led group sessions on mental health topics at multiple locations

Supported clients with daily living skills and care coordination

Maintained accurate documentation and client records

A/P Assistant / BOM Coordinator

Langley Empire Candle 08/2011 – 06/2012

Entered invoices, processed accounts payable, and printed checks

Assisted with front desk and production support as needed

Coordinated with supply chain manager to create and maintain Bills of Materials

Supported data accuracy and workflow efficiency

Owner / Child Care Provider

Amey’s Child Care 08/2005 – 07/2011

Operated and managed licensed in-home childcare for up to 10 children

Oversaw budgeting, cost control, tax documentation, and daily operations

Provided educational programming, nutrition planning, and ensured health and safety compliance

Data Entry Clerk

Thomas Reprographics 10/2002 – 05/2004

Applied payments and processed account adjustments with high accuracy

Assisted reception by answering and routing calls on multi-line systems

Accounts Receivable Clerk

Brass Eagle, Inc. 12/2000 – 05/2002

Processed invoices, adjusted debits/credits, and conducted collection calls

Researched discrepancies and resolved pricing and shipping issues

Accounts Receivable Assistant / Receptionist

Staffmark / Brass Eagle, Inc. 07/2000 – 12/2000

Managed front desk calls and assisted A/R with filing and documentation

Tracked returned merchandise and recorded defective product data

EDUCATION

Master of Science in Psychology – University of Phoenix, Kansas City

GPA: 3.75

Bachelor of Science in Psychology – University of Phoenix, Kansas City

GPA: 3.83

Associate of Arts, Accounting Concentration – University of Phoenix, Kansas City

GPA: 3.75

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