Office Administrator and Customer Service Specialist
Resume:
SHABRA PATTERSON
Atlanta, GA ****
patterson1126
@gmail.com
Summary of Qualifications
Strong working experience with Microsoft Word, Excel, Power Point, Outlook • Effective verbal and written communication skills including excellent phone etiquettes and ability to work in a fast-phased work environment • Excellent organizational and time management skills with ability to prioritize multiple tasks accurately • Capable of maintaining confidentiality and operate with professionalism in a complex and rapidly changing working environment • Ability to work collaboratively as a part of team and maintain positive working environment • Strong problem-solving, decision making, tasks prioritizing skills • Ability to achieve high performance goals and meet strict deadlines • Excellent attention to detail with proficiency in data entry and customer service. Objective
To obtain a position where my organizational and leadership abilities can be fully utilized. My goal is to work in an environment where there is a need for a variety of office management skills including –client relations /customer service, emotional intelligence, organizational abilities, business intelligence and database program use.
Fulton County GA January 2021-
October 2022 Atlanta, GA 30314
Emergency Rental Assistance Processor
• Provided engagement and assistance to each person /family that applied for assistance
• Built rapport with client to work to identify their strengths and to foster growth in self- sufficiency and resiliency needed to acquire the most stable housing possible.
• Granted eligibility based on criteria, application and compliance process, rules of all partner agencies as well as the housing participation agreement and move in assistance programs.
• Supported and assisted client as needed with completing application and collecting all documents
• Communicated with clients to ensure application is complete and all supporting documentation has been submitted.
• Communicated with landlords to explain Emergency Rental Assistance Program process, including collecting and confirming authenticity of their required documents
• Facilitated ongoing discussions with clients referencing distribution of payments
• Completed check requests so that rental/utility assistance can be processed.
• Effectively deal with emotional, angry and/or upset callers or clients.
• Maintained a thorough knowledge and understanding of tenant/landlord rights and the eviction process.
• Deciphered rent ledgers and use basic math skills (percentages) to calculate amount owed to ensure so that financial assistance is processed in the correct amount.
• Calculate income based on income documents provided
• Record detailed case notes throughout service period and ensure consistent, accurate entries into agency database.
• Maintain organized electronic files.
Family Dollar Corporation August 2007-
Present Atlanta,
GA 30310
Head Cashier/Customer Service
• Reconcile assigned register at the beginning and the end of shift
• Customer Service duties to include returns, exchanges, and refunds
• Suggestively implementing cross sells for new or promotional products
• Answers all questions customers inquiries
• Process coupons
• Input data for discount cards and confirming all information
• Maintain a record of transactions
• Responsible for opening, closing, and setting up the store for scheduled shifts.
• Greet customers, answers their questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• Processing refunds and exchanges, resolving complaints.
• Bagging or wrapping purchases to ensure safe transport.
• Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
Youth Power Early Learning Center July 2007- March 2020
Decatur GA 30032
Administrative Assistant
• Greeted and assisted visitors including answering informational questions.
• Retrieved documents from the data base as well as copied and filed documents.
• Assembled orientation packets.
• Completed and placed vendor supply orders monthly.
• Responsible for opening and closing office.
• Ensured that client, personnel, and administrative records are organized.
• Liaison between the director and staff
• Responsible for organizing and maintaining technology devices and all supplies
• Provided program, administrative, and/or technical assistance to customers and staff.
• Supported routine administrative functions for the agency/office, such as vendors, contracts, telecommunications, building security, purchasing, billing/credit, inventory, property control, personnel, etc.
• Completed routine and special reports for county leadership.
• Tracked state data including staff compliance with training, equipment and supplies purchases and leases.
• Responded to request from Regional Director's office for data and information.
• Organized and scheduling meetings for internal and external customers.
• Aided and resolved issues for clients, employers, staff.
• Researched and resolves detailed program or client issues/questions.
• Prepared documents. Entered data and/or processed documents and records.
• Researched and/or resolves program or client issues or question.
• Occasionally represented the executive director in various matters.
• Operated standard office equipment as required to carry out duties.
• Performed other professional responsibilities as assigned. Atlanta Metropolitan College Atlanta, GA 2005
• Associates Degree Business Management
Booker T. Washington High School Atlanta, GA 1998
Contact this candidate