Retail Sales & Customer Service Professional Resume Title

BRANDY MCKINNEY

Killeen, TX ***** 254-***-**** *************@*****.***

Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable and upbeat Flex Service Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Accomplishments

Supervised team of 10 staff members..

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Skills

Ability to Lift 40 Pounds

Returns and Exchanges

Merchandise Financing

Exceeding Customer Expectations

Work History

Flex Service Representative 04/2021 to Current

Hertz Car Rental – 8101 Clear Creek Rd

Provided callers with product and customer service information to foster brand loyalty. Implemented stock control systems for monitoring and requisitioning supplies. Responded quickly to customer inquiries, answering questions and offering insight into products.

Determined clients' needs and helped select appropriate rentals fulfilling requirements. Helped train new staff on company policies, procedures and standards, boosting productivity. Kept up-to-date rental records and customer information in company systems to track client interests and preferences.

Demonstrated respect, friendliness and willingness to help wherever needed. Call Center Representative 01/2020 to Current

Blue Cross And Blue Shield Of Alabama – Texas

Trained new personnel regarding company operations, policies and services. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Placed outbound customer service or customer satisfaction calls to follow up on issues. Educated customers about billing, payment processing and support policies and procedures. Processed debit and credit card and electronic check payments. Maintained up-to-date knowledge of product and service changes. Cashier 10/2018 to 02/2021

Ross – 3205 E Central Texas Expressway

Tallied cash drawer at beginning and end of each work shift. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Restocked and organized merchandise in front lanes. Used POS system to enter orders, process payments and issue receipts. Hostess 05/2013 to 04/2018

Cheddars Restaurant – Harker Heights, TX

Promoted business loyalty by fostering positive customer relationships. Took initial drink orders and relayed information to wait or bar staff. Assisted customers with delivering orders, carrying additional trays and helping dish out items. Seated patrons based on guest preferences and seating availability. Call Center Representative 08/2011 to 12/2013

Humana Healthcare – Killeen, TX

Resolved associate, tool and service delivery issues revealed by statistical reports. Trained staff on operating procedures and company services. Responded proactively and positively to rapid change. Promoted available products and services to customers during service, account management, and order calls.

Billing, enrollment and Insurance questions

Cashier 08/2011 to 09/2012

Five Guys – Harker Heights, TX

Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Addressed customer needs and made product recommendations to increase sales. Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

No Degree: General Studies 08/2014

Central Texas College - Killeen, TX

High School Diploma 06/2011

C E Ellison High School - Killeen, TX

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