Versatile Customer Service and Operations Professional

Charonn Hamilton

**** **** ***** ** ***** Mountain, GA 30088 770-***-**** ********@*****.***

Profile

Experienced professional with extensive customer service experience, expertise in data collection, and strong public relations skills. Seeking a position where I can leverage my diverse background to contribute to organizational success.

Professional Accomplishments

Customer Service Excellence: Proven track record of delivering outstanding customer service and resolving customer issues efficiently.

Data Collection and Analysis: Skilled in collecting, analyzing, and interpreting data to support business decisions.

Public Relations: Strong ability to manage public relations activities, including communication with stakeholders and maintaining a positive company image.

Retail Store Operations: Comprehensive experience in managing retail store operations and ensuring smooth day-to-day functionality.

Time Management: Effective at managing time and prioritizing tasks to meet deadlines and achieve targets.

Product Knowledge: In-depth understanding of products and services to provide accurate information to customers.

Teambuilding/Training/Supervision: Experienced in building, training, and supervising effective teams.

Inventory Management: Proficient in managing inventory, reducing shrinkage, and controlling losses.

Creative Problem Solving: Adept at identifying problems and developing innovative solutions.

Order Fulfillment: Expertise in managing order fulfillment processes to ensure customer satisfaction.

Technology Proficiency: Knowledgeable in the use and application of spreadsheet programs and word processing.

Modern Office Practices: Proficient in contemporary office practices and records administration and maintenance.

Records Administration: Skilled in maintaining complex records and files and preparing moderately complex ongoing or special narrative or statistical reports.

Scheduling and Coordination: Capable of tracking, monitoring, planning, coordinating, or scheduling activities to meet deadlines or requirements.

Calendar Management: Experienced in maintaining calendars for assigned staff or areas.

Experience

Structured Family Caregiving – Caregiver

February 2022 to Present

Responsibilities:

Managed the day-to-day needs of an elderly family member, including cooking, cleaning, and transportation.

Arranged medical care and facilitated communication between healthcare providers and the family.

Ensured the well-being and safety of the family member through consistent care and attention.

Provided emotional support and companionship, enhancing the quality of life for the family member.

Fulfillment Center – Associate

September 2022 to 2024

Amazon

Responsibilities:

Communicated effectively with team members to optimize workflow and improve quality and production.

Followed safety procedures meticulously to maintain a safe working environment.

Collected and entered data to track performance metrics and identify areas for improvement.

Assisted customers with inquiries, ensuring a positive shopping experience.

Provided support for inventory management, ensuring accurate stock levels.

Digital Shopping – Associate

March 2022 to September 2022

Walmart

Responsibilities:

Delivered exceptional customer service for in-store pick-up and home delivery customers.

Ensured order accuracy and timely fulfillment through efficient picking, packing, and use of technology tools.

Used data to track order fulfillment performance and identify trends in customer preferences.

Assisted customers with product inquiries and provided recommendations to enhance their shopping experience.

Supported the team with data entry tasks to maintain accurate records of transactions.

Reset Team Member

July 2017 to November 2021

Responsibilities:

Executed product resets according to plan-o-grams, ensuring optimal product placement.

Assisted customers on the sales floor, provided product information, and managed inventory.

Collected data on product performance and customer feedback to inform merchandising decisions.

Entered data into inventory management systems to maintain accurate stock levels.

Provided support for special projects and promotional activities.

Team Lead

March 2003 to July 2017

Walgreens

Responsibilities:

Managed daily operations, including inventory control, customer service, and staff supervision.

Designed merchandise displays to enhance store aesthetics and drive sales.

Collected and analyzed sales data to identify trends and develop strategies for improving store performance.

Maintained positive public relations through effective communication with customers and resolving complaints.

Planned store layouts and designed displays to attract and engage customers.

Provided training and support to staff, fostering a collaborative and efficient work environment.

Education

University of the State of New York Education Department

High School Equivalency Diploma

Brooklyn, NY

December 1991

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