Loan Processing & Compliance Specialist

CARMEN WAGNER

**** ****** ** ******, ** *****

******.*.******@*******.*** 612-***-****

PROFESSIONAL SUMMARY

Detail-oriented Loan Processing Professional with over 10 years of experience in financial services, specializing in document verification, compliance, and funding coordination. Proven track record of managing high-volume loan pipelines while maintaining accuracy and regulatory compliance. Expert in reviewing income documentation, validating identities, and identifying fraud risks. Seeking to transition mortgage processing expertise into the auto finance industry, bringing strong analytical skills, vendor coordination experience, and a commitment to funding loans accurately and efficiently.

CORE COMPETENCIES

Loan Processing

Compliance & Risk

Documentation

High-Volume Pipeline Management

Regulatory Compliance (TILA, Reg Z, FCRA)

Income & Employment Verification

Funding Coordination

Fraud Detection & Prevention

Title & Lien Verification

Condition Clearing

Identity Theft Prevention

Insurance Verification (HOI/VSI)

Disclosure Management

Red Flag Identification

Tax Document Review (4506-T)

Wire Transfer Validation

SAR/UAR Filing Experience

Source Documentation Validation

Month-End Deadlines

Quality Control Review

E-Signature & DocuSign

Systems Proficiency

Communication

LOS Platforms (Calyx, BytePro, MSP, LPS)

Vendor Management (Title, Insurance, Dealers)

DU/LP (Automated Underwriting)

Internal Partner Collaboration

MERS, CoreLogic, LexisNexis

Customer Inquiries & Issue Resolution

Microsoft Office Suite

Clear Written & Verbal Communication

DocMagic, Encompass, Salesforce

Training & Process Documentation

PROFESSIONAL EXPERIENCE

MORTGAGE CLOSER 2025–2026

Lake Area Mortgage / Royal Credit Union Arden Hills, MN

Managed loan closing process from document preparation through final funding, ensuring all conditions were cleared and files were compliant with investor and regulatory guidelines

Reviewed and validated income documentation (paystubs, W-2s, tax returns), insurance policies, and title commitments for accuracy

Coordinated with title companies, agents, and internal partners to resolve document discrepancies and ensure timely closings

Verified wire transfer details up to $4M, following strict fraud prevention protocols to protect company assets

Balanced closing disclosures, ensuring all fees, taxes, and insurance premiums were accurately calculated and documented

Maintained high-volume pipeline while meeting critical month-end funding deadlines

MORTGAGE LOAN CLOSER / FUNDER / SERVICING 2013–2024

Wells Fargo Home Mortgage Minneapolis, MN

Processed and funded a high volume of mortgage loans, reviewing all closing documents for accuracy, compliance, and completeness

Verified borrower information including income, employment, assets, and identity against source documentation

Initiated and validated wire transfers up to $4M per transaction, implementing strict dual-control verification to prevent fraud

Filed Suspicious Activity Reports (SARs) and Unusual Activity Reports (UARs) when fraudulent activity was detected

Collaborated with title companies, settlement agents, tax assessors, and insurance carriers to obtain and verify required documents

Reviewed title commitments, lien positions, and vesting to ensure clear title prior to funding

Responded to internal and external inquiries regarding loan status, documentation requirements, and funding issues

Conducted quality control reviews on closed loans to ensure compliance with federal regulations (RESPA, TILA, Reg Z) and investor guidelines

Trained new team members on document validation, compliance requirements, and funding procedures

SENIOR MORTGAGE LOAN ORIGINATOR & PROJECT MANAGER 2009–2012

American Mortgage & Equity Consultants Bloomington, MN

Originated and processed 20–30 loans monthly, exceeding company standards through efficient document collection and file preparation

Analyzed credit reports, income documentation, and assets to determine loan eligibility

Developed relationships with referral partners and guided borrowers through the documentation process

Identified fraudulent activity in lending institutions, leading to termination of fraudulent relationships

Trained originators on documentation requirements and regulatory compliance

Conducted in-depth financial analysis to detect fraud and mitigate risk

SENIOR ACCOUNT EXECUTIVE 2002–2009

HSBC Bloomington, MN

Managed full-cycle loan processing including application, documentation collection, verification, and closing

Collected and reviewed financial documentation: W-2s, paystubs, tax returns, bank statements, divorce decrees, and insurance policies

Calculated debt-to-income ratios and verified employment and income sources

Notarized and closed first and second mortgages, home equity loans, and auto refinances

Ordered title commitments, payoffs, and verifications of employment/mortgage

Consistently ranked in top 3 for loan volume while maintaining 100% compliance with regulatory requirements

ASSOCIATE MANAGER / BEAUTY CONSULTANT 1995–1998

Ulta Beauty Location

Led daily store operations, ensuring exceptional customer service and smooth workflow

Coached and developed team members on sales techniques and service standards

Drive key performance metrics through effective communication and team motivation

Executed merchandising updates and maintained inventory accuracy

Resolved customer concerns with professionalism and solutions-focused approach

AUTO FINANCE RELEVANT SKILLS

Skill

How It Applies to Auto Finance

Income Verification

Reviewing paystubs, W-2s, tax returns to ensure borrowers can repay auto loan

Identity Verification

Matching IDs to applications, preventing identity theft and fraud

Insurance Verification

Experience verifying HOI policies translates to verifying auto insurance (VSI)

Title & Lien Review

Mortgage title experience directly translates to auto title and lien verification

Funding Coordination

Experience wiring funds and verifying banking details applies to dealer funding

Fraud Detection

SAR filing experience critical for spotting fraudulent auto loan applications

Compliance Knowledge

Understanding of TILA, Reg Z, FCRA applies to auto lending regulations

Vendor Management

Experience with title companies, insurance agents applies to dealer communication

High-Volume Processing

Managed pipelines of 20-30+ loans monthly, similar to auto finance volume

Deadline Driven

Month-end closing experience translates to funding deadlines in auto finance

MORTGAGE LENDING CORE PROFICIENCIES / TOOLS & SOFTWARE

Calyx LOS, BytePro, MSP, LPS, MERS, CoreLogic, LexisNexis, Pacer, DocMagic, Encompass, DU/LP, Salesforce, DocuSign, NotaryCam, Microsoft Office Suite (Excel, Word, Outlook), Imaging Systems, Virtual Desktop, Teams

LAWS, REGULATIONS & COMPLIANCE

Truth in Lending Act (TILA), Reg Z, Real Estate Settlement Procedures Act (RESPA), TRID, Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Fair Lending, Gramm-Leach-Bliley Act (Privacy), Suspicious Activity Reports (SAR), Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Identity Theft Prevention, Red Flags Rule, Servicemembers Civil Relief Act (SCRA), Dodd-Frank Act, Ability-to-Repay (ATR) rules

Maintains ongoing compliance education through industry resources including CFPB, MBA, and ACAMS

ADDITIONAL QUALIFICATIONS

Notary Public – Minnesota (National Notary Association)

ACAMS Anti-Money Laundering (AML) Training

Ongoing Regulatory Education – MBA Compliance Webinars, CFPB Updates

Certified Fraud Examiner (CFE) – In Progress

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