Payments Compliance Analyst with AML & Fraud Expertise
Resume:
CLARENCE
ALLEN
GARCIA
OPERATIONS & CUSTOMER SERVICE
MANAGER SPORTS TRADER & ODDS
COMPILER ANTI-MONEY
LAUNDERING, FRAUD, & RESPONSIBLE
GAMBLING ANALYST SOCIAL MEDIA
SPECIALIST
Possesses considerable technical and
functional expertise in iGaming
operations. Thorough knowledge of
current online sports book and online
casino practices.
Focused and highly driven customer
service professional with 10+years of
extensive experience in company
operations, personnel supervision, and
training. Thrives in a fast-paced
professional environment adept at
managing cross-functional teams,
collaborating with stakeholders, and
achieving business objectives.
Recreational sports and financial
markets trader showing consistent
results.
CONTACT DETAILS
linkedin.com/in/clarenceallengarcia
*********@*****.***
CORE COMPETENCIES
Anti-Money Laundering (AML)
Customer Due Diligence (CDD / EDD)
Fraud Detection & Investigations
Responsible Gambling (RG)
Monitoring
Regulatory Reporting & Escalation
Risk Assessment & Mitigation
Payment Processing Oversight
Operational Compliance
Team Leadership & Development
Performance & KPI Management
Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE BY FUNCTION
AML, Compliance & Risk Management
• Conducted comprehensive Customer Due Diligence
(CDD) including documentation verification aligned with AML regulatory standards.
• Performed risk assessments on new and existing
customers to determine exposure to money laundering and terrorist financing risks.
• Monitored and analyzed customer transactions to
identify suspicious activity and fraud indicators.
• Escalated AML concerns directly to MLRO and
regulatory issues to Senior Compliance Officers.
• Provided strategic recommendations to enhance AML and responsible gambling frameworks.
• Ensured strict adherence to internal compliance policies and regulated business requirements.
Fraud Prevention & Payment Oversight
• Investigated chargebacks, refund fraud, and identity theft cases.
• Monitored high-volume payment transactions to prevent financial crime exposure.
• Identified suspicious betting and trading patterns to minimize operational risk.
• Coordinated cross-functionally with finance, trading, and customer support for efficient case resolution. Responsible Gambling & Customer Protection
• Assessed player behavior to identify potential gambling- related harm.
• Conducted customer outreach to promote safer
gambling tools and support resources.
• Maintained accurate regulatory documentation aligned with compliance standards.
Organizations:
BresBet Limited (Operational Compliance Specialist) Lovell Brothers Limited (AML & Compliance Analyst) FansUnite (AML & RG Analyst)
Leadership & Operations Management
• Managed teams including supervisors and CSRs.
• Led workforce planning initiatives including forecasting, staff allocation, and scheduling optimization.
• Delivered weekly and monthly KPI reports to senior leadership
(CEO, COO, Operations Manager).
• Conducted quality audits, coaching sessions, and performance reviews.
• Implemented corrective actions in collaboration with HR and senior management.
• Coordinated marketing campaign execution to support conversion and customer retention goals.
Organizations:
Conduet (Customer Service Manager, Supervisor, CSR) Yew Tree Services, Inc. (Runningball Supervisor)
Integrim BPO Solutions, Inc. (Customer Service Supervisor, Senior CSR, CSR)
Orient Capital Ventures Inc. (Senior Line Supervisor) Sales, Strategy & Client Advisory
• Conducted financial needs analysis and trader personality assessments for APAC and EMEA clients.
• Promoted financial education programs and consistently exceeded monthly KPIs.
• Managed diverse regional client portfolios and maintained strong client relationships.
Organization:
EmpowerU Inc. (Strategy Caller)
CAREER HISTORY
Operational Compliance Specialist – BresBet Limited (Jul 2025–Feb 2026)
AML & Compliance Analyst – Lovell Brothers Limited (Feb 2024– Jun 2025)
AML & RG Analyst – FansUnite (Mar 2023 – Sept 2023) Customer Service Manager – Conduet (Dec 2022 – Mar 2023) Customer Service Supervisor – Conduet (2021–2022)
Customer Service Representative – Conduet (2021)
Strategy Caller – EmpowerU Inc. (Aug 2019 – Sept 2021) Runningball Supervisor – Yew Tree Services, Inc. (Feb 2012 – June 2018) Customer Service Supervisor – Integrim BPO Solutions, Inc. (Jul 2010 – Feb 2012)
Senior CSR / CSR – Integrim BPO Solutions, Inc. (Sept 2009 – Jun 2010) ARM Recoveries Collector – NCO Group (Jan 2009 – Aug 2009) Senior Line Supervisor – Orient Capital Ventures Inc. (Nov 2005 – Oct 2008)
EDUCATION
Pamantasan Ng Lungsod Ng Maynila
June 1993 – April 1997
Bachelor of Science in Psychology
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