Compassionate Personal Support Worker with Experience

XIU YING ZENG

i Mississauga, ON 437-***-**** *******@*******.***

PERSONAL SUPPORT WORKER

Compassionate and dedicated Personal Support Worker with experience providing safe,

respectful, and person-centered care to seniors and individuals with physical or cognitive

challenges. Skilled in assisting with daily living activities, mobility support, and emotional care

while promoting dignity and independence. Recognized for empathy, patience, and teamwork in

long-term care and supportive housing environments.

Sa CORE COMPETENCIES

= Personal Care Assistance (ADLs) = Infection Control & Safety Procedures

= Mobility & Transfer Support (Mechanical = Documentation & Reporting

Lifts, Wheelchairs) = Team Collaboration & Communication

" Feeding & Nutrition Assistance = Housekeeping & Meal Preparation

= Emotional & Mental Health Support = Time Management & Reliability

= Dementia & Alzheimer’s Care = Respect for Dignity & Cultural Sensitivity

WORK EXPERIENCE

Home Support Worker Private Client Mississauga, ON April 2024 - Present

= Provide daily care support, including bathing, dressing, grooming, and mobility assistance.

* Support residents during meals, ensuring proper nutrition and hydration.

= Document and report physical and behavioral changes to nursing staff.

= Promote resident independence by encouraging participation in ADLs and restorative programs.

= Maintain a safe and clean environment, assisting with light housekeeping and infection control.

" Offer emotional support and companionship, especially for residents with dementia.

Restaurant Manager Teriyaki Experience Food Store Mississauga ON Mar 2004 - Jan 2024

= Managed daily operations including food prep, inventory, ordering, and staff scheduling.

= Supervised and trained employees, maintaining high customer service and workflow efficiency.

* Ensured compliance with food safety, sanitation standards, and municipal regulations.

« Delivered customer service excellence, resolving concerns and maintaining repeat business.

= Handled budgeting, POS reconciliation, and expense monitoring to sustain profitability.

= Managed vendor relations, negotiated pricing, and coordinated deliveries.

* Maintained quality control standards and consistent brand presentation.

= Oversaw cleanliness, safe equipment uses, and sanitation across all areas.

Personal Support Worker Paramed Toronto, ON Oct 2002 - Feb 2004

« Assisted elderly residents with bathing, feeding, and mobility maintaining daily care reports.

« Helped with meal preparation, serving, and light housekeeping.

= Observed and reported changes in physical or emotional health to nursing staff.

EDUCATION & TRAINING

= Personal Support Worker Certificate = Dementia & Alzheimer’s Care Training

= First Aid & CPR - Certified = Workplace Health & Safety Awareness

* Food Handler & Safety Certification * Police Vulnerable Sector Check

= N95 Mask Fit Certification = COVID-19 Vaccination

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