Customer Service Professional with Office Experience

PW Shelia Hall

Scottsboro, AL *****

PROFESSIONAL SUMMARY

Dynamic customer service professional with extensive experience at Performance Food Group Co. Skilled in complaint

resolution and account management, delivering effective solutions with a high-energy attitude. Proven ability to enhance

customer satisfaction through insightful communication and punctual service. Proficient in Microsoft Excel, ensuring efficient

operations and accurate data handling.

WORK EXPERIENCE

Customer Service Representative, Performance Food Group Co, Oct 2024 - Current, Hollywood, AL

e Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

* Answered inbound calls to greet and assist customers with various needs and questions.

* Resolved customer inquiries, complaints, and issues providing insightful solutions.

* Returned customer calls and responded to inquiries and complaints.

Cashier. Buc-ee' s. Aug 2023 - May 2024, Auburn, AL

Accepted checks, debit and credit cards, and gift certificates in line with company policy.

¢ Processed cash register transactions on POS and provided correct change.

Rural Mail Carrier, United States Postal Service, USPS, Jul 1997 - Dec 2022, Stevenson, AL

e Assisted out-of-town customers by holding mail at main office.

Collected mail on daily route, bringing in parcels from homes, businesses, and area mailboxes.

© Documented receipt of new letters and packages to confirm receipt and start delivery process.

* Accounted for and turned in money collected during mail route.

Office Manager, Roadside Collision & Towing. Jan 2010 - Sep 2016, Huntsville, AL

* Addressed customer inquiries and promptly resolved complaints.

© Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.

* Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations.

* Managed master office calendar and coordinated appointments, meetings and travel dates.

EDUCATION

Rewer ee eee

GED Mar 1991

Skyline High School - Skyline AL

SKILLS

See eee

« Complaint resolution © Account updating

e Scheduling e Typing proficiency

* High-energy attitude

© Product and service solutions

* Microsoft Excel

© Dunctuslity and reliability

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