Process Improvement & Lien Release Specialist

Email: ******.******@*****.*** San Antonio, TX 913-***-****

EXECUTIVE SUMMARY

A highly motivated, driven, and tenacious professional, who possesses extensive experience in process development, procedural management, and provides detailed work in high-pressure and demanding situations. Possessing a passion for meeting challenges and exceeding goals, analyzing efficiencies and developing new processes, and complete Client satisfaction. PROFESSIONAL EXPERIENCE

SITUS ASSET MANAGEMENT ● Leawood, Kansas (September 2020–February 2026) Associate of Primary Servicing/Lien Release Coordinator

• Coordination with Lenders/Clients and Portfolio/Loan Managers and research into document acquisition required to complete lien releases within the mandated Jurisdictional guidelines.

• Experienced with the full spectrum of UCC processes – Continuations, Initial filings, Expirations of all UCC’s

• Coordination of CEMA Process between the Portfolio/Loan Managers, Attorneys, and Lenders/Clients to ensure the completion of all necessary and required processes.

• Streamline and create Process-Mapping of existing processes to ensure reduced errors and omissions.

• Conducting of peer training as new and updated processes were implemented.

• Assisting with Transaction Processes when required.

• Reviewed and analyzed existing processes for Efficiency Improvements and Quality Assurance/Control

• Completed over 35 Hours of Corporate Learning Opportunities COHEN FINANCIAL ● Leawood, Kansas (December 2017–September 2020) Lien Release Coordinator/Senior Loan Servicing Analyst

• Coordination with Lenders/Clients and Portfolio/Loan Managers and research into document acquisition required to complete lien releases within the mandated Jurisdictional guidelines.

• Streamline and create Process-Mapping of existing processes to ensure reduced errors and omissions.

• Conducting of peer training as new and updated processes were implemented.

• Collateral File Management

• UCC Process Analysis

• Obtaining and proceeding with CEMA coordination for various Lenders/Clients.

• Bank Audit Review/ACH Review

PEOPLES BANK ● Overland Park, Kansas (November 2016-November 2017) Regulation- B Specialist/Adverse Action Specialist

• Reviewed all documentation in the loan file to determine borrower’s eligibility for loan programs.

• Communicated with all Loan Officers and Processors to assure validation of correct information.

• Ensured all Federal Regulations and all internal Peoples Bank procedures were followed.

• Provided training as required to all Reg-B employees to ensure that all proper procedures were followed and maintained.

• Placed adverse actions on all loans in accordance with internal procedures as well as ensuring HMDA was accurately updated with all completed GMI information when necessary.

• Proficient in compliance and maintenance of HMDA regulations. Full knowledge and understanding of TRID procedures.

• Position was eliminated during Bank Merger.

MORTGAGE LENDERS OF AMERICA ● Overland Park, Kansas (February 2016–November 2016) Disclosure Specialist

• Created and maintained ‘Clear-To-Close’ files for Closing teams to send out final documentation

• Created, edited, and managed various disclosures throughout the loan process.

• Analyzed loans to determine timely delivery of extensions and documentation for Loan Officers throughout the duration of loan.

• Maintained clear communication with various teams to ensure the timely and accurate flow of documentation.

ARMED FORCES BANK ● Kansas City, Missouri (August 2015–February 2016) Closer/Post Closer

• Performed review of files with the Mortgage Loan Processors to provide seamless coordination into the closing processes.

• Prepared and transmitted loan documentation to Title Companies for Client Disclosure and Execution.

• Coordinated closely with various Title Companies to ensure satisfactory closings.

• Completed/reviewed incoming HUD-I documents for compliance with RESPA and TRID set by the CFPB guidelines.

• Initiated wire transfers to Title Companies for proper loan disbursements.

• Prepared files to be delivered to Investors. Handled and resolved Post-Closing Investor Requests for further documentation and disclosures.

• Prepared Loan Estimates and ensured correct execution of all closing disclosures.

• Completed and organized document/file backlogs required for transmitting to investors. SERVICELINK ● Overland Park, Kansas (November 2007- 2015)

{Branch location closed 08/2015}

Quality Assurance Specialist

• Responsible for the evaluation and assessment of assigned loan files for Quality Control Review.

• Completed reviews of mortgage and consumer loan files for compliance with established internal policies and procedures, as well as all applicable state and federal regulations.

• Process management of Real Estate Audits and document transactions.

• Development of Client milestones/guidelines and internal policies and procedures.

• Utilized various industry systems and databases, as well Microsoft Excel and Word to complete required processes and tasks.

• Continual learning of state and federally set RESPA guidelines.

• Two-time recipient of the Black Knight Top Crusader Award and Employee of the Month Award Loss Mitigation Specialist

• Completed the review and implementation of Short Sale and Marketing Strategies for the life of the loan process.

• Collaborated with Agents and Attorneys to correct and complete all necessary documentation in accordance with federal regulations set by RESPA.

• Provided excellent communication and customer service to increase and improve client relations, delivering the best customer experience possible and ensuring the process is managed at the highest capacity.

• Communicated with Attorneys and Agents to provide a smooth process flow.

• Calculated escrow advances for tax purposes and insurance clarification to ensure that mortgage files reached closing and were funded expeditiously so that complete customer satisfaction is achieved.

• Portfolio management for clients throughout lifecycle of loan and/or foreclosure processes. Closing Coordinator/Team Lead

• Created and streamlined processes to ensure concise and consistent process flows.

• Directed the closing process concurrently for multiple national banking and lending institutions.

• Drafted loan modification agreements, prepared system change forms. Validated the accuracy of mathematical calculations throughout the systems and documentation to determine escrow balances.

• Created the Foreclosure and Redemption Procedure and kept the teams updated through special reporting.

• Directed team members through communication with Clients and Agents to ensure compliance of all federal guidelines.

• Specialized in government programs for Fannie Mae and Freddie Mac.

• Worked with multiple Clients to create customized process flows according to client platforms and needs.

NOVASTAR MORTGAGE ● Kansas City Missouri (April 2004–November 2007) REO (Real Estate Owned) Specialist/Associate Support Technician

• Completed daily tasking and reporting for the Foreclosure team to ensure complete adherence to legal processes.

• Assisted various teams with special projects, including payoffs, and assisted the legal department with any overflow.

• Worked with databases and spreadsheets to assist with day-to-day reporting for the various teams including REO, Foreclosure, and Payoff departments.

• Organized and ordered office supplies and coordinated team-building activities within the company. References available upon request

Contact this candidate