Professional Receptionist and Administrative Specialist

LONDEKA MEMELA

Johannesburg, South Africa 078-***-**** *********@*****.***

Professional Summary

Professional Receptionist and Administrative Assistant with over 3 years of front desk and customer service experience. Skilled in managing multinline phone systems, handling client enquiries, maintaining office records, and supporting daily administrative operations. Experienced in Sage Pastel, data capturing, invoicing, and document management. Known for strong communication skills, professionalism, and delivering excellent customer service.

Work Experience

Receptionist – Seal 'n Devices (Johannesburg) Apr 2022 – Mar 2025

• Managed and screened incoming calls professionally

• Assisted walknin customers and resolved enquiries

• Dispatched Proof of Deliveries (PODs) to customers

• Organized and archived company documents

• Followed up on quotations and customer requests

• Maintained delivery records and administrative reports

• Supported general office administration

Administrative Assistant / Customer Service Assistant – Erosion Technology (Tulisa Park) Jul 2020 – Apr 2022

• Processed client and supplier records using Sage Pastel

• Communicated with customers via email and telephone

• Organized and maintained company documentation

• Captured data and updated internal records accurately

• Assisted with general office administration tasks

• Provided customer support and resolved queries

Operator & Customer Service Assistant – IRP Engineering Plastics (Lanseria) Jul 2015 – Nov 2017

• Operated machinery in production processes

• Assisted with product trimming and quality checks

• Supported customer service and sales enquiries

• Conducted stock takes and assisted with inventory

• Managed invoicing and administrative documentation Waitress & Bartender – Reading Country Club (Alberton) Aug 2009 – Jun 2020

• Provided professional food and beverage service

• Assisted during private functions, company events, and golf days

• Handled customer payments and cashnups

• Maintained cleanliness and organization of service areas

• Delivered excellent customer service in fastnpaced environments Education

Vital College – Johannesburg

Future Leaders Program (2026 – Present)

Vital College – Johannesburg

Smart Office Administrator (2025)

Copesville Secondary School – PMB

Matric Certificate – English, Mathematics, IsiZulu, Economics, Business Economics, Accounting Skills

Administration Technical Customer Service

Reception & Front Desk Operations Sage Pastel Telephone Etiquette Filing & Documentation Microsoft Word Client Support Data Capturing Microsoft Excel Communication

Invoicing & Quotations Microsoft Outlook Cash Handling Interests

Customer engagement • Networking • Reading

Contact this candidate