Data entry, customer service

Crystal Williamson

Choudrant, LA 318-***-**** *******************@*****.***

LinkedIn: https://www.linkedin.com/in/crystal-williamson-5586213a4 IT and Criminal Justice professional currently completing intensive technical training with a strong foundation in technical support, troubleshooting, customer service, and investigative research. Over 10+ years of experience in administrative and customer-facing roles have developed transferable skills including problem-solving, documentation accuracy, communication, end-user support, and open-source intelligence research.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing Systems • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • DNS • Networking • System Administration • OSINT Research • Documentation • Communication EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual • Expected 04/2026

Google IT Support Professional Certificate (In Progress)

• Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security; aligned with CompTIA A+ fundamentals Open Source Intelligence (OSINT) Certificate • 2021

• Conducted investigative research using publicly available data sources, digital footprint analysis, and information verification techniques

• Developed skills in online investigations, data correlation, and ethical information gathering Colorado Technical University • Online • Expected 08/2025 Bachelor of Science – Criminal Justice

RELEVANT EXPERIENCE

Office Manager • Freebird Transport, Simsboro, LA • 04/2010 – 06/2023

• Managed daily office operations, records, scheduling, and customer communications with high accuracy, supporting long-term business operations for over 13 years

• Provided technical assistance with office software, basic hardware troubleshooting, and digital record management to improve efficiency and reduce downtime Owner / Real Estate Investor • Flippin Keys Realty, Choudrant, LA • 06/2023 – Present

• Managed client communications, digital documentation, marketing tools, and scheduling while maintaining strong customer satisfaction

• Utilized CRM systems, email platforms, and online tools to support business operations and client engagement

ADDITIONAL EXPERIENCE

Customer Service & Administrative Roles • Various Locations • 2010 – Present

• Delivered consistent customer support, issue resolution, and professional communication across phone, email, and in-person channels

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