Retail Sales & Merchandising Associate with 10+ Years Experience
Resume:
Alicia Russo
Colorado Springs, CO *****
*********@*****.***
Professional Summary
Efficient and customer-focused retail sales associate with more than 10 years of experience in enhancing customer facing roles. Ability to earn customer trust and build loyalty while driving sales through exceptional service and visually appealing, effective merchandising technique. Proven ability to manage high-volume customer interactions and maintain inventory levels effectively. Skilled in problem-solving, communication, and teamwork, with a strong background in customer service and sales within the retail industry. Seeking to leverage retail expertise to earn a place within a team of reliable co-workers as a valued asset. Authorized to work in the US for any employer.
Work Experience
In-Home Caretaker
Self Employeed-Colorado Springs, CO
February 2024 to Present
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Created a warm and supportive environment by engaging in meaningful conversations and activities with clients
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Managed household tasks including light housekeeping, laundry, and grocery shopping for clients
• Implemented exercise routines tailored to individual client needs to promote physical fitness and mobility
• Provided companionship by actively listening, offering emotional support, and engaging in recreational activities with clients
• Assisted with mobility devices such as walkers or wheelchairs when needed
• Attended training sessions on caregiving techniques to stay updated on best practices in the field Overnight Stocker
Wal Mart-Colorado Springs, CO
April 2025 to May 2025
• Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
• Assisted customers in locating items within the store, providing friendly and knowledgeable service
• Followed established safety protocols while handling hazardous materials or operating equipment
• Communicated effectively with supervisors regarding any issues or concerns related to stocking activities or product availability
• Contributed to maintaining a clean and organized sales floor by promptly returning misplaced items back to their designated areas
• Demonstrated strong attention to detail when verifying pricing accuracy and removing expired products from shelves
• Adhered strictly to company policies regarding theft prevention measures, reporting any suspicious activity immediately
Retail Sales Associate
The First Amendment at Fillmore-Colorado Springs, CO May 2024 to November 2024
• Provided exceptional customer service, ensuring a positive shopping experience for all customers
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Built strong relationships with repeat customers, resulting in 10% increase in customer loyalty
• Created visually appealing merchandise displays and organized all goods within the store resulting in increased sales and customer feedback.
Housekeeper
Airbnb/Colorado spirit retreat-Black Forest, CO
March 2023 to August 2024
• Improved cleaning process and cut time in half by reordering the checklist to make more efficient moves.
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens
• Responded promptly to guest inquiries/concerns regarding housekeeping resolving issues
• Inspected rooms after cleaning to ensure all areas were sanitized
• Implemented eco-friendly practices such as using environmentally friendly cleaning products and a linen reuse program.
Property and Casualty Insurance Specialist
USAA-Colorado Springs, CO
July 2019 to March 2023
• Using a needs-based selling approach, earned the award of excellence within the first year of employment.
• Managed a high volume of incoming calls, averaging 200 calls per day with an average call duration of 10 minutes
• Maintained detailed records of all customer interactions and transactions using CRM software
• Educated customers on insurance coverage options, helping them make informed decisions based on their needs
• Participated in ongoing training sessions to stay updated on industry trends, product knowledge, and best practices in customer service delivery
• Maintained confidentiality when handling sensitive information related to policyholders' personal details Transportation Supervisor/Dispatcher
UPS-Colorado Springs, CO
July 2018 to July 2019
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• Maintained periodic communication with drivers via phone or messages on DIADs to provide updates on route changes, or customer requests.
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative solutions
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone and email
• Assisted in training new dispatchers on standard operating procedures (SOPs)
• Improved customer satisfaction by resolving delivery issues promptly and effectively
• Utilized program software to input all data from phone/email interactions with customers. Family Caretaker
DHS-Colorado Springs, CO
February 2017 to July 2018
• Provided round-the-clock care and support for terminal family member as a live-in caretaker
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and safe living environment by regularly cleaning and organizing the residence
• Managed household tasks including meal preparation, grocery shopping, laundry, and light housekeeping duties
• Administered medications according to prescribed dosages and maintained accurate medication records
• Responded promptly to emergencies or urgent situations by following established protocols for immediate assistance
Retail Reset Merchandiser
Advanced Solutions-Colorado Springs, CO
May 2014 to February 2017
• Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
• Maintained inventory levels by restocking shelves and displays with merchandise
• Worked efficiently in a fast-paced environment, in teams or individually completing resets within designated timeframes
• Followed safety protocols and maintained a clean work area at all times
• Communicated effectively with team members and supervisors regarding any issues or challenges encountered
• Provided exceptional customer service by assisting shoppers with inquiries about product location or availability during the reset process
• Adhered to company policies, procedures, and guidelines. Education
GED
Pine Creek High School-Colorado Springs, CO
August 2000 to May 2004
Skills
• Packaging
• Retail Sales
• Problem solving
• Customer Service
• Cash Handling
• Critical thinking
• Interpersonal skills
• CRM Software
• Microsoft Office
• Time management
• Multitasking
• Communication Skills
• Inventory management
• Merchandising
• Cleaning Experience
Certifications and Licenses
Driver's License
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