Results-Driven Business Analyst - Project & Data Focused
Resume:
Leslie Ann Ramirez
469-***-**** • *******************@*****.***
Summary of Qualifications
* Customer-focused with excellent communication skills and strong problem-solving abilities.
* Effective in fast-paced, deadline-driven environments and exhibits grace under pressure.
* Proven success in project management, matching client needs to technical solutions. Exceptionally adaptable, adept in fostering organization and harmony.
* Strong experience planning and implementing technology solutions and providing cost-effective process improvements.
Professional Experience
GISD August 2019 – August 2021
Data Clerk August 2019 – August 2021
• Maintain scheduling and student demographic data on computer.
• Make changes as directed by counselors or assistant principal(s)
• Enrollment: enter new students on the computer.
• Monthly Reports
• Training
• Meetings
• Maintain student grades on computer
• Collects, organizes, folders and report cards
• Receives teachers' grade verification and locating substitutes
• Makes grade changes from corrected verification sheets or teacher's reports of completed grades.
• Orders printouts from Computer Technology Department.
• Assists with the processing of student folders and transcripts
• Assists with filing of folders
• Assists in entering attendance as needed
• Assists in clinic as needed.
• Manage phone calls
• Assist parents and visitors
Arcana Insurance Services July 2009 – June 2017
Business Analyst II August 2015 – June 2017
• Developed and implemented system procedures to automate and standardize the application of business rules for tracking system clients, improving the efficiency of the data entry process.
• Coordinated and maintained the setup of client communications, ensured that verbiage complied with legal and industry standards including CFPB, guaranteed fulfillment of established quality assurance expectations.
• Utilized project management skills to develop new customer-facing functionality, coordinate with vendors' programmers and then map changes to each client. Assisted in coordinating a cross- departmental team to test all new functionality and then executed a rolling implementation of changes per client.
• Independently completed IT month end processes, analyzing all policy data created during the month, balanced transactions and verified policy rating.
• Created queries to import data into the database, eliminating extensive manual entry.
• Analyzed a wide variety of client data, developed data conversions to standardize database imports.
• Designed and executed test scripts and test scenarios.
• Coordinated with multiple business units to test, validate and evaluate new applications and functions and determined issues in services and software.
• Managed change requests related to working daily project plans, met deadlines.
• Communicated effectively with external clients and internal teams.
• Gathered Business Requirements
• Documented the business process currently and future
• Validated the quality the attributes of the requirements in regards any errors and testing, corrections, etc.
• Understanding of insurance services operations like Auto and Mortgage
• Supported Production/Operational Team
• Assisted team the manager in the service provider’s oversight, SLA tracking, and reporting
• Used Excel to create reports
• Word to create documentation
• PowerPoint for presentations
• Outlook to communicate effectively, create task reminders, schedule meetings and track vacations, time
• Teneo/IPOL (Insurance Tracking Suite) – add and modify accounts
• Fiserv – import and export files to the bank
• Team-player in group high priority projects and help others
• Fast learner by using notepad to take notes and save time
• Responsible – for making sure daily task is completed and all reports go out to the bank Business Analyst I July 2009 – October 2015
• Assisted in converting 400 customers with 2,600 policies into a new system with a 60 day turnaround time. Mapped existing records into new system, set up 400 customers, created documentation and assisted with client training.
• Successfully merged a competitor’s 15 customers and 61,000 records into Arcana’s system with a six- week turnaround time. Mapped existing customer and policy records, matched rating and tax parameters, setup 372 letter templates, and 83 tracking cycles which would normally have taken 4-5 weeks per customer.
• Coordinated the setup and conversion of all financial services clients and provided ongoing support.
• Managed daily data imports and exports from clients and partners.
• Assisted with IT month end processes, analyzing all policy data created during the month, balanced transactions and verified policy rating.
• Assisted users in defining processes to meet the company's needs.
• Created detailed documentation of the process flows.
• Established requirements for operational enhancements and improvements.
• Reported, analyzed, and corrected the business' daily process run errors
• Setup, supported, and maintained the company's software.
• Performed maintenance functions to remediate data errors as necessary.
• Used Excel to create reports
• Word to create documentation
• PowerPoint for presentations
• Outlook to communicate effectively, create task reminders, schedule meetings and track vacations, time
• Teneo/IPOL (Insurance Tracking Suite) – add and modify accounts
• Fiserv – import and export files to the bank
• Team-player in group high priority projects and help others
• Fast learner by using notepad to take notes and save time
• Responsible – for making sure daily task is completed and all reports go out to the bank Yardi Systems July 2008 – January 2009
Executive Administrative Assistant
• Cover front desk and attend guest
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Maintain schedules, calendars, and appointments which may include scheduling department meetings, events, issuing invitations, arranging for location and equipment.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Support staff by answering correspondence, processing and prioritizing office communications, research and analyzing data, processing mail, making travel arrangements, and processing confidential matters
• Sorts and prioritize incoming mail; composes and prepares correspondence and memos; responds to inquiries regarding policy and procedure interpretation; maintains appointment schedule; and coordinates supervisor’s calendar.
• Maintains adequate office supplies; orders and prepares requisitions for needed supplies
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Prepares special reports at the request of supervisor; answers request for information which may include researching, analyzing, and summarizing data from files/records; may attend specific Council or staff meetings for the purpose of taking notes and providing follow-up.
• Organizes and coordinates physical arrangements for special events, meetings, projects, etc. Includes, but is not limited to: contacting participants; preparing agenda; reserving meeting rooms and or accommodations; planning menus and arranging for meals; preparing handouts; locating and negotiating with speakers/performers; and preparing summaries of event used for budget and historical purposes.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Performs related duties as assigned.
• Contributes to team effort by accomplishing related results as needed. CompuCom Systems July 2004 – January 2008
Customer Service/Tech Support
• Communicate with customers via phone, email and chat, providing superior quality service and support.
• Process orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Used Clarify customers navigate our website and place orders online and data entry.
• Work with internal departments to meet customer’s needs.
• Work with customers to resolve billing issues, product returns, and shipping inquiries and order status questions.
• Submit quotes for quantity and custom items.
• Continuously develop and improve product knowledge. United Parcel Service July 2001 – January 2004
HR Administrative Assistant
• Cover front desk and attend guest
• Maintains workflow by screening and setting up acceptable applicants, job verifications, issue ids on a daily basis
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout and personnel requirements; implementing changes.
• Support staff by answering correspondence, processing and prioritizing office communications, research and analyzing data, processing mail, and processing confidential matters
• Sorts and prioritize incoming mail; composes and prepares correspondence and memos; responds to inquiries regarding policy and procedure interpretation; maintains appointment schedule.
• Maintains adequate office supplies; orders and prepares requisitions for needed supplies
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Prepares special reports at the request of supervisor; answers request for information which may include researching, analyzing, and summarizing data from files/records; may attend specific staff meetings for the purpose of taking notes and providing follow-up.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Performs related duties as assigned.
• Contributes to team effort by accomplishing related results as needed. Computer Learning Center January 2000 – January 2001 Executive Administrative Assistant
• Cover front desk and attend guest
• Used PeopleSoft to keep track of payroll for part time employees
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Maintain schedules, calendars, and appointments which may include scheduling department meetings, events, issuing invitations, arranging for location and equipment.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Support staff by answering correspondence, processing and prioritizing office communications, research and analyzing data, processing mail, making travel arrangements, and processing confidential matters
• Sorts and prioritize incoming mail; composes and prepares correspondence and memos; responds to inquiries regarding policy and procedure interpretation; maintains appointment schedule; part time payroll; and coordinates supervisor’s calendar.
• Maintains adequate office supplies; orders and prepares requisitions for needed supplies
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Prepares special reports at the request of supervisor; answers request for information which may include researching, analyzing, and summarizing data from files/records; may attend specific Council or staff meetings for the purpose of taking notes and providing follow-up.
• Organizes and coordinates physical arrangements for special events, meetings, projects, etc. Includes, but is not limited to: contacting participants; preparing agenda; reserving meeting rooms and or accommodations; planning menus and arranging for meals; preparing handouts; locating and negotiating with speakers/performers; and preparing summaries of event used for budget and historical purposes.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Performs related duties as assigned.
• Contributes to team effort by accomplishing related results as needed.
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Education
Ashford University - Clinton, IA
Masters-Health Care Administration (2014-2015)
Bachelors-Applied Behavioral Science (2011-
2014)
Remington College - Garland, TX
Associates-Business Information System (2003-
2005)
Computer Learning Center - Dallas, TX
Certificate –Information Technology Support
Magna Cum Laude (1999-2000)
South Garland High School - Garland, TX
Diploma Texas Scholar (1996-1999)
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