Payroll Analyst

Laila Wong

305-***-**** *******@*****.*** linkedin.com/in/lawong06

Professional Summary

Payroll and HR professional with 10+ years of experience managing payroll operations for large organizations (up to 30,000 employees). Proven ability to streamline processes, ensure compliance with multi-state regulations, and implement system enhancements. Skilled in Workday, ADP, Lawson, UKG Timekeeping, and HRIS platforms. Recognized for problem-solving, process automation, and delivering exceptional employee support. Bilingual: English and Spanish.

Core Competencies

• Bilingual: English and Spanish

• Payroll Systems Administration (Workday, ADP, Lawson, UKG Kronos)

• Multi-State Payroll & Tax Compliance

• Process Improvement & Automation

• Employee Benefits Administration

• Data Analysis & Reporting

• Training & Team Development

Professional Experience

Geisinger Healthcare

Payroll Specialist Senior July 2025 – Present

• Process biweekly, monthly, and off-cycle payrolls, ensuring accuracy across multi-state and complex payroll scenarios.

• Conduct payroll audits, resolve exceptions, and meet critical deadlines for gross-to-net calculations, deductions, garnishments, and tax compliance.

• Manage payroll integrations, vendor payments, and manual transactions including severances and emergency payments.

• Respond to payroll inquiries with accuracy and urgency, maintaining high service standards.

• Upload and validate time records, deductions, and other payroll data using HRIS and payroll systems.

• Collaborate with stakeholders to enhance Workday functionality, streamline processes, and reduce manual effort.

• Research and resolve payroll issues in a complex technical environment, ensuring compliance with federal, state, and local regulations.

• Maintain and update payroll policies, procedures, and system documentation.

• Support system upgrades and recommend cost-effective solutions to improve payroll operations.

• Utilize UKG Timekeeping for time record validation and payroll accuracy. Memorial Healthcare System

Payroll Systems Analyst Apr 2022 – Dec 2024

• Processed payroll for over 17,000 employees, including bi-weekly and off-cycle payroll, ensuring timely and accurate payments

• Performed detailed payroll audits within Workday to identify and resolve discrepancies

• Conducted audits and ensured compliance with business and regulatory standards, including multi-state and local payroll tax regulations

• Maintained tax configurations across various jurisdictions and ensured proper setup of work and resident state codes

• Collaborated with leadership to update payroll policies and procedures

• Enhanced department efficiency by evaluating and automating payroll processes

• Trained payroll staff to achieve team goals and improve proficiency

• Performed system analysis, created custom reports, and troubleshot payroll issues

• Provided support and troubleshooting for end users; documented user interface issues and developed steps to prevent future occurrences

• Contributed to strategic planning, innovative design, and seamless development and installation of assigned systems

• Evaluated results and provided final approval for testing analysis to update the Workday production environment

• Ensured seamless operations by testing and troubleshooting system updates

• Streamlined payroll processing, optimized pay codes, and implemented new benefit deduction codes for greater efficiency

• Provided consistent support to employees and resolved payroll discrepancies Payroll Practitioner II Apr 2021 – Apr 2022

• Researched and resolved all payroll-related inquiries

• Managed workflow to ensure all payroll transactions were processed accurately and timely

• Audited timecard reports in the time and attendance system in accordance with hospital policies

• Managed and processed Leave of Absence reports with knowledge of leave rules

• Ensured accurate entries in TASS to reflect correct timecards based on leave rules

• Provided support and troubleshooting in TASS and Talent Management

• Reviewed critical reports to ensure no errors in employee timecards

• Audited new hire start dates, paid leave, and disability accuracy reports

• Completed employment verifications, processed payroll adjustments, deductions, and W-4 exemption requests

• Reviewed and entered garnishments and collaborated with legal department

• Assisted with COVID report to ensure accurate employee payments

• Evaluated current workflows and recommended solutions and enhancements

• Documented evolving payroll processes and created/edit documentation

• Trained new team members on Lawson, TASS, and Talent Management applications

• Supported employees with banking information updates Benefits Specialist May 2016 – Apr 2021

• Provided benefit consultations to new hires and enrolled them in Talent Management

• Created Excel spreadsheet for new hire enrollment checklist

• Followed up with new hires to ensure correct documents were received

• Maintained benefits guide booklets, forms, and related documents

• Responded to benefits inquiries from managers and employees

• Processed weekly benefit new hire reports and ensured pending enrollments were completed

• Manually enrolled employees in benefits system and verified documentation

• Assisted with open enrollment process

• Supported recruiters with benefit information for potential employees

• Assisted with benefit transitions for transfers and status changes Helm Bank USA, Miami, FL

Human Resource Specialist Oct 2012 – May 2016

• Processed bi-weekly payroll through ADP, including data entry, adjustments, and compliance checks

• Developed an Excel-based PTO calculation tool to manage accruals accurately

• Conducted new employee orientations, including benefits enrollment and onboarding

• Screened resumes, scheduled interviews, and created offer letters for new hires

• Managed employee records, coordinated training programs, and assisted with audits Steelbridge Real Estate Services / K/A-Max Property Management, Inc. Office Manager Sep 2005 – Oct 2012

• Maintained and updated tenant information including Honeywell Security System, Parking List, and Lease Files

• Processed work orders for building engineers and dispatched emergency services

• Created and maintained personnel records including time sheets and vacation hours, and all vendor files

• Updated and reviewed tenant mailing database and emergency contacts

• Updated vendor and tenant certificates of insurance

• Knowledgeable of leases, storage leases, and addendums

• Used Yardi Property Management system for vendor entry, invoices, checks, and data entry

• Managed REO Department including new assignments, updating associations, and following up on property status and maintenance

Technical Skills

• Payroll Systems: UKG Timekeeping, Workday, ADP (EZ Labor, Resource, Smart Compliance), Lawson, TASS

• HR Systems: Talent Management, Yardi, Image View

• Software: Microsoft Excel, Word, Outlook, PowerPoint

• Other: BankersEdge Symphony Training System

Contact this candidate