Versatile Customer Support & Hospitality Specialist

MICHELLE MCNEMAR

Patterson, LA • 985-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Versatile customer service and technical support professional with a strong background in hospitality, call centers, retail, and administrative operations. Recognized for resolving complex customer issues, maintaining accuracy in fast paced environments, and delivering dependable, policy compliant service. Skilled in multitasking, communication, and providing high quality support to diverse customer needs.

CORE SKILLS

• Customer Support & Conflict Resolution

• Front Desk & Hospitality Operations

• Technical Troubleshooting (Entry-Level)

• CRM & Data Entry Accuracy

• Cash Handling & POS Systems

• Scheduling & Administrative Support

• Team Leadership & Coaching

• Recordkeeping & Compliance

PROFESSIONAL EXPERIENCE

EVERISE

PCA – Personal Care Assistant (Lumicera Health Services) Patterson, LA

May 2025 – Present

• Supports pharmacy operations including patient communication and prescription coordination.

• Assists with prior authorizations and ensures accurate patient information.

• Helps maintain medication adherence and facilitates communication between patients and providers.

Customer Service Representative (Cox Complete Care) Patterson, LA

November 2022 – May 2025

• Handles customer inquiries and escalates potential technical issues.

• Accurately enters customer information into CRM systems.

• Follows QA requirements and structured call flows.

• Complies with confidentiality policies and federal/state regulations.

• Restores customer confidence by resolving complex service challenges.

COMFORT INN BY CHOICE HOTELS

Front Desk Clerk--Morgan City, LA

October 2021 – MARCH 2022

• Manages guest check ins/outs, payments, and room documentation.

• Ensures guest privacy and proper key distribution.

• Resolves escalated guest concerns and provides ongoing assistance.

• Maintains lobby/front desk cleanliness and supply levels.

• Compiles and distributes reports to management.

• Reports maintenance, safety, and security issues promptly

WALMART SUPERCENTER

Cashier / Customer Service Associate– Morgan City, LA

August 2009 – May 2020

• Processed payments, returns, and customer transactions accurately.

• Resolved customer concerns and provided product information.

• Maintained clean and organized checkout areas.

• Trained new employees and monitored cash levels.

• Assisted with stocking, fitting room monitoring, and store support tasks.

• Reconciled cash drawers and prepared reports.

• Provided carry out assistance and customer support across departments.

EDUCATION

Louisiana Technical College – Morgan City, LA

Diploma, Office Occupations • GPA: 3.0

Assumption Senior High School – Napoleonville, LA

High School Diploma

REFERENCES

Available upon request

Contact this candidate