Operations & Administrative Leader with Credit/Collections Focus

Crystal Hendricks Church Road, VA ***•***•**** *******@***.***

Lead by example: To obtain a career in a stable environment, which allows me to pursue my interest for a fast paced environment where my training and experience will have a valuable application, as well as use the opportunity for advancement. Seeking a dignified position within an organization connected to protection of property and life. To provide effective operations with confidence and maturity combined with an eye for detail and to complete task to the highest standards of the safety and benefit of the operational environment of a future employer.

Work Experience

Office Coordinator/Administrative Assistant: HCH Professional Insurance Services - Petersburg, VA January 2010 to Present Answering phone calls, transferring callers as appropriate• Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel• Managing schedules for conference and community spaces• Monitoring and ordering inventory for office and break room supplies• Managing incoming and outgoing correspondence, including emails, faxes, mail and packages• Filing and organizing records, invoices and other important documentation• Submitting work orders and scheduling repairs for general office space and equipment• Ordering repairs for office equipment and maintenance, connecting with and escorting vendors•

Debt Recovery Analyst: Capital One - Chester, VA February 2005 to February 2015 Monitor accounts to identify outstanding debts • Investigate historical data for each debt or bill • Find and contact clients to ask about their overdue payments • Take actions to encourage timely debt payments • Process payments and refunds • Resolve billing and customer credit issues • Update account status records and collection efforts • Report on collection activity and accounts receivable status •Update credit reporting

Education:

John Tyler Community College • Dinwiddie County High School

Skills:

Microsoft office • Outlook • PowerPoint. (10+ years) • Microsoft Excel • Medical office experience • Microsoft Word • Office experience • Phone etiquette • Medical terminology • Accounts receivable • Typing • Customer service • Accounts Payable • Invoicing

Certifications and Training:

•65 WPM • Defensive Driving Instructor February 2014 • Property & Casualty Insurance Certification 2010 • CPR Certified • First Aid Training • Child Abuse & Neglect Course • Virginia Pre service Training for Child Safety