Airport Operations Professional at JFK

Alberto J. Ramos

Brooklyn, NY 347-***-**** ***************@*****.***

Airport Operations Professional — JFK International Airport Multi-functional airport operations professional with hands-on experience at JFK International Airport supporting passenger services, ramp operations, load control, and cleaning services supervision. Proven ability to work in secure, time-critical environments while maintaining safety, compliance, and customer service standards. Airport Experience

Triangle Services — JFK International Airport

Passenger Service Agent Ramp Agent Load Control Cleaning Services Supervisor Spring 2022 – 2025

l Provided frontline passenger assistance including terminal guidance, boarding coordination, and service recovery during delays and cancellations

l Worked ramp operations loading and unloading aircraft in compliance with FAA, airline, and airport safety regulations

l Handled baggage, ground support equipment, and aircraft turnarounds under strict departure timelines l Supported aircraft weight and balance procedures and coordinated last-minute operational changes l Supervised cleaning crews for aircraft cabins and terminal areas, ensuring on-time turnarounds l Assigned tasks, monitored performance, and enforced sanitation, safety, and quality standards l Trained new employees on procedures, safety protocols, and operational expectations Additional Experience

Cypress Hills – East New York — Facilities Operations Associate (2012 – 2022) l Maintained sanitation and safety standards in high-traffic facilities l Performed floor care, waste removal, and supply restocking l Demonstrated long-term reliability and consistent attendance Education & Certifications

Franklin K. Lane High School — High School Diploma (2008) CPR & First Aid Certified — American Safety & Health Institute (2016) Core Skills

JFK Airport Operations • Passenger Services • Ramp & Ground Handling • Load Control & Weight and Balance • Cleaning & Facilities Supervision • Safety & Compliance (Secure Areas) • Team Leadership & Training • Time-Critical Operations • Bilingual: English & Spanish

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