Remote Data Entry Specialist Candidate - Uche Osuji

Uche Osuji

Addison, TX *****

Matrix

S. No. Required Skills/Desired Skills Experience/Notes

* **********/*********

Skilled at supporting members and providers in

healthcare and insurance, delivering accurate

information on benefits, eligibility, claims, billing, and Explanation of Benefits (EOBs) while ensuring HIPAA compliance and maintaining confidentiality across all interactions.

2 Provider Relations and Contracts

Experienced with fostering provider relationships and managing contract-related inquiries, ensuring smooth collaboration through clear communication, accurate documentation, and adherence to organizational and regulatory standards for consistent service delivery. 3 Customer Service

Skilled at delivering exceptional customer service via phone, email, and chat, resolving complaints with

empathy and professionalism, maintaining

performance metrics, documenting interactions

accurately, and building trusted relationships that enhance satisfaction and loyalty.

4 Availability Flexible and available for interviews and joining ASAP. 5 Internet Service Provider Xfinity (Hardwired)

Supplier Summary

Uche, based in Addison, TX 75001, is a dedicated customer support professional with extensive experience in healthcare and provider relations.

Uche brings strong analytical skills combined with exceptional communication and empathy. Most recently serving as a Remote Customer Support Specialist at MetLife, Uche assisted members, providers, and third-party representatives with inquiries related to health plan benefits, eligibility, claims, and billing.

Skilled in HIPAA compliance, Salesforce, Zendesk, and Microsoft 365, Uche consistently delivered accurate information, resolved complex issues, and maintained detailed case documentation.

Previous roles at Uber and Capital One further strengthened expertise in complaint resolution, relationship building, and virtual collaboration across platforms such as Zoom, Teams, and Slack.

Uche is healthcare-focused, provider-oriented, and eager to contribute immediately.

Available to join and interview ASAP, Uche is committed to delivering exceptional service and building trusted member relationships.

Education

Bachelor of Science– Mathematics Education Imo State University– Africa Skills

Written and Verbal Communication

Active Listening and Empathy

Time Management and Multitasking

Virtual Collaboration (Zoom, Teams, Slack)

Salesforce

Zendesk

Ticket Management

Microsoft 365

Relationship Building

Complaint Resolution and Problem Solving

Data Entry

Confidentiality and HIPAA

Provider and Member Relations

Outbound/Inbound Calling

Healthcare Customer Service

Professional Experience

Gap reason: Seeking new opportunities in the market. Remote Customer Support Specialist Direct Hire

MetLife (Metropolitan Life Insurance Company) Dallas, TX (Remote) Dec 2022- Aug 2025

Responded to incoming inquiries from members, providers, or third-party representatives via phone, chat, or email.

Provided clear, accurate information regarding health plan benefits, eligibility, coverage, claims status, and billing.

Managed 40+ calls daily, ensuring timely resolution, accurate documentation, and high service quality.

Assisted members in understanding their Explanation of Benefits (EOBs) and out-of-pocket costs.

Handled all interactions in compliance with HIPAA regulations and MetLife’s internal privacy standards.

Accurately recorded all interactions and updates in the member database. Remote Customer Service Associate Direct Hire

Uber Dallas, TX (Remote) Jan 2019- Nov 2022

Tracked and upheld key performance metrics, including customer satisfaction, call resolution time, and overall service quality.

Delivered virtual support to riders and drivers through phone, email, and chat, emphasizing timely issue resolution.

Managed escalated customer concerns by providing clear explanations and effective, practical solutions.

Supported onboarding and training of new team members in best practices for remote communication.

Documented all customer interactions and case details with accuracy and consistency. Customer Relations Associate Direct Hire

Capital One Plano, TX Jan 2016- Dec 2018

Supported customers with account inquiries and service requests both in-branch and over the phone.

Resolved customer complaints with professionalism, accuracy, and a focus on positive outcomes.

Maintained detailed records and conducted follow-ups to ensure complete resolution.

Processed over 40 daily calls while maintaining accuracy, efficiency, and high standards of customer satisfaction.

Collaborated with internal teams to deliver seamless and consistent customer experiences.

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