Customer-Focused Caregiver and Advocate with Team Spirit
Resume:
SHANNA CLARK
Personable and dedicated.
Solid team player with an
upbeat, positive attitude and
proven skill in establishing
rapport with clients. Articulate,
enthusiastic, with a
demonstrated passion for
building relationships, cultivating
partnerships, and growing
positive relationships. A
hardworking employee with
customer service, multitasking,
and time management abilities.
Devoted to giving everyone a
positive and memorable
experience.
Contact:
************@*****.***
EDUCATION
University of Phoenix Online
2008 - 2009
Medical Administration/Billing and coding- associate degree earned
Vet Tech Institute – Pittsburgh PA
2006-2007
Vet tech
Edinboro University- Edinboro Pa
2003-2005
Criminal Justice/Psychology
Allegany Community College- Cumberland MD
2001 - 2002
Social work/communications
WORK EXPERIENCE
AHEC West: Community Health Worker
September 2025- March 2026
Navigated community resources, provided one on one support for service users, handled clerical work requests, assisted with recovery group
Office Of Consumer Advocates: Hope Station – Program Coordinator 4/15/2024- 7/18/2025
Supervision of two staff members, enforcement of rules and regulations, submitting reports, reaching out to community partners, creating monthly calendar of events. Office of Consumer Advocates: Hope Station- Peer
Advocate 11/6/2023– 4/15/2024
Providing a safe and welcoming environment for all, assisting community members with food pantry
appointments, one-on-one sessions with consumers,
facilitating self-help groups, and providing resources and information as needed/requested.
Novitas Solutions - Customer Service Representative 11/2021–04/2022
Answered incoming phone calls regarding insurance
denials for Medicare recipients. Asked probing questions to then be able to come up with a solution to resolve the issue.
Conduent - Customer Service Representative
08/2021–11/2021
Answered incoming calls regarding technical issues with customers' cell phones. Asked probing questions to resolve the issue.
Aspira - Customer Service Representative
03/2021- 08/2021
Answered incoming phone calls from federal employees about their retirement benefits.
Little Dog Social Media - Account Manager
09/2016- 07/2020
Managed social media platforms for businesses
SKILLS
• Verbal and Written Communication
• 70 wpm Typing Speed
• Data Entry and Maintenance
• Customer Account Management
• Efficient and Detail-Oriented
• Data Entry
• Building Customer Trust and
Loyalty
• Creative Problem Solving
• Needs Assessment
• Courteous with Strong Service
Mindset
• Customer Data Confidentiality
• Upbeat and Positive Personality
• Understanding Customer Needs
• Multitasking and Prioritization
• Customer Service
• Responding to Difficult Customers
• De-escalation
• Technologically Savvy
• High-Energy Attitude
• Office Equipment
• Microsoft Office
• Adaptive Team Player
• Problem-Solving Abilities
• Customer Relations
• Inbound/outbound calls
• Clerical Support
• Courteous Demeanor
• Conflict Mediation
Contact this candidate