Customer-Focused Service & Sales Professional

Armani Hawkins

Greensboro, NC *****

n *************@*****.*** n 336-***-****

Professional Summary

Dependable and people-focused professional with 11 years of experience in customer-facing roles spanning food service, retail, and caregiving. Skilled at building rapport, handling high-volume inquiries, and converting interactions into long-term customer satisfaction and retention. Currently pursuing a B.A. in Business Administration (Human Resources concentration) and eager to contribute to a remote Customer Service Sales & Retention team where excellent communication, problem-solving, and sales skills drive positive results.

Professional Experience

Caregiver Always Best Care Senior Services – Burlington, NC February 2025 – Present

- Delivered compassionate client support and clear communication with families and coordinators.

- Resolved scheduling or service issues promptly, strengthening client trust and retention.

- Maintained accurate records while multitasking across digital systems and care plans. Crew Member / Customer Service McDonald’s – Whitsett, NC January 2024 – February 2025

- Managed POS transactions and upsold premium menu items to improve sales averages.

- Addressed customer concerns calmly, ensuring repeat visits and positive feedback.

- Trained new hires in service standards and teamwork expectations. Crew Member Wendy’s – Mebane, NC

May 2023 – January 2024

- Delivered consistent, friendly service and handled high-volume rushes efficiently.

- Promoted add-on sales and menu promotions to increase average ticket value. Sales Associate JCPenney – Winston-Salem, NC

April 2021 – September 2022

- Assisted customers with product selection, returns, and loyalty-program enrollment.

- Met and exceeded monthly sales and credit-card-application goals.

- Built repeat clientele through personalized communication and follow-ups. Crew Member Taco Bell – Graham, NC

September 2016 – July 2017

- Provided fast, courteous service while cross-trained across multiple workstations.

- Encouraged upsells and bundle promotions to drive revenue. Crew Member / Cook Cook Out – Graham, NC

February 2014 – June 2015

- Ensured customer satisfaction through quality food preparation and service accuracy. Education

B.A. in Business Administration (Human Resources Concentration) Southern New Hampshire University – Manchester, NH Expected Graduation November 2025 High School Diploma

Graham High School – Graham, NC June 2017

Skills

Customer Service • Sales & Retention • Call Handling • Conflict Resolution • CRM & Data Entry Systems

Upselling & Cross-Selling • Remote Communication (Zoom, Teams, Chat) • Microsoft Office • Google Workspace

Problem Solving • Time Management • Positive Attitude • Team Collaboration • CPR Certified

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