Administrative Manager with Global Experience

Name : ANNE J. MARTIAL

Address : Augier Vieux-Fort

St.Lucia West Indes

E-mail : ************@*****.***

Telephone: :001-758-***-****

WORK EXPERIENCE

Becky’s Creations

St. Lucia. 2012-2025

Manager.

August 2011-June 2012 Executive Assistant

Aricent Group, France

Organise logistic for workshop, training session, overseas travel, accommodation etc.

Working with management i.e. Helping with translations, Helping with Immigrations issues

Help new employees from abroad get through needed administration.

Liaising with finance for payments.

Helping HR personal and Director with various administration duties.

Raising and managing purchase requisitions, purchase orders and invoices

Delivering excellent customer service

Adaptability. The capacity and willingness to adopt a flexible work style in response to changing circumstances.

The desire and capacity to readily learn integrate and use new work related knowledge to enhance personal effectiveness.

Initiative. The ability to proactively assess situations or opportunities as opposed to reacting to problems and assignments.

Problem Solving. Proactively anticipating and identifying problems before they emerge.

Following up with Employee sick leave, vacations,

Communicates employee vacation, sick leave to HR and Managers.

April 2009-May 2011 Administration Manager

Becky’s Creation. St.Lucia

Updating Spread Sheets

Petty Cash Analysis and authorisation.

Paying out wages

Supervision of staff duties

Liaisons with clients

Sales

Outbound and Inbound calls.

Customer Service.

Invoicing, Purchasing

The ability to think logically and understand situations

Initiative. The ability to proactively assess situations or opportunities as opposed to reacting to problems and assignments.

Following up with Employee sick leave, vacations,

April 2008-May 2008

Administration Manager

oAcorn Adventure UK\France

Responsibilities are:

Updating Spread Sheets- for payroll, uniform recorded keeping, staff payments.

Petty Cash Analysis and authorisation.

Paying out wages

Supervision of staff duties

Liaisons with clients

Night Rotas

Holiday Sheets

The desire and capacity to readily learn, integrate and use new work related knowledge to enhance personal effectiveness.

Problem Solving. Proactively anticipating and identifying problems before they emerge.

June 2005-April 2008

Glory House, Plaistow E13 8EG

Receptionist

Meeting and Greeting visitors, clients, and VIP’s

Dealing with members of the public, customer complaints and telephone enquiries

Information provider -Answer queries, and direct them to the person they need to see.

Helpdesk – Front office duties and Taking messages

Administration duties

Customer Complaints officer

Training tutor for other receptionists

Adhering to organisation’s safety and security procedures, ensuring they are followed at all times.

Helping with HR duties

Service Programmes to ensure the smooth running of weddings, funerals, and church services.

Helping volunteers

Dealing with volunteers on a day to day basis.

November 2004 – March 2005 Receptionist

Queens Gate Concord Hotel, London

Managing Customer Relations

Prioritising daily tasks and commitments

Handling and resolving customer complaints

Coordinating with other departments

Administration Assistant

Quality Foods- Vieux-Fort- St. Lucia

Information provider

Follow up of working hours and vacations for employees.

Jan 1997-Feb 2000 Tour Guide

STDC- Vieux-Fort- St Lucia

Tourist Guide

Safety and Security Tourist officer

Customer Service

First Aider

Information provider

Other Language spoken: French

EDUCATION:

September 2004 - December 2004 Lewisham College

Web Design with HTML

1992 - 1994 Vieux-Fort Comprehensive Secondary School.

GCSE English, Maths, Religion

Other Skills

Microsoft – Word, Excel, PowerPoint, ACCESS,

Excellent communications skills

Good Team player

Experienced First Aider

Excellent Customer relations skills

HOBBIES:

I enjoy meeting people of different culture and believe this has enhances my communicative skills. I love to travel as it ‘broadens’ my mind-had made me flexible, easy to adapt to unforeseen events, have cheerful disposition, to interact with different ‘people group’ despite language barrier. I love participating in community and voluntary work. I also love reading, creative writing, gardening, listening to music and spending time with my family and friends.

Other Experiences Are:

Fashion Jewellery making i.e. making, creating and designing fashion jewellery.

REFERENCES: Available on request

May 2000 – June 2004

Manage goods distribution with International buyers

Telephone enquiries

Administrative duties

Invoice management

Project management

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