HR and Operations Professional with Leadership Skills

RACHEAL MASAMBA

P.O. Box, 322**-*****, Nairobi.

Email: ***************@*****.***

Mobile No: 071*******

CAREER OBJECTIVE

To serve in a challenging and professionally satisfying role where I can maximize my skills and knowledge in HR and operations management, contributing to organizational and community development at national and multilateral levels.

PERSONAL ATTRIBUTES

- Able to address challenges and make decisions

- Self-motivated, result-oriented, and focused

- Outgoing, flexible, and ethical with high integrity standards SKILLS AND COMPETENCIES

- Talent Management & Acquisition: Effective labor engagements, legal understanding, and human resource relations skills.

- Reporting & Analysis: Strong research, monitoring, evaluation, analysis, and report writing skills

- Communication: Excellent communication, negotiation, public speaking, and presentation skills

- Operations Management: Good data management, quality assurance, resource mobilization, business development, customer care, planning, logistics, and administration skills

- Technology Proficiency: Proficient in QuickBooks, SPSS, MS Office Suite, SQL, and web designing

- Financial Management: Effective accounting, financial management, and petty cash replenishment skills

- Team Leadership: Strong leadership and managerial skills, able to work in multicultural environments under minimal supervision and pressure

EDUCATION BACKGROUND

- Bachelor of Human Resource Management; Jomo Kenyatta University of Agriculture & Technology

- Diploma in Human Resource Management; Kenya Polytechnic University College

- Uganda Advanced Certificate of Education (UACE); Kampala Secondary School

- Uganda Certificate of Education (UCE); Kampala Secondary School. WORK EXPERIENCE AND ACHIEVEMENTS

Relationship Officer; Equity Bank Kenya (February 2019 to date)

- Managed product and service information with accuracy, addressing customer issues effectively

- Promoted product awareness through social media engagement, increasing customer engagement by 100% (January - July 2020)

- Served as a liaison for Kenyan customers accessing account services in Uganda

- Generated and prepared monthly reports for management, improving office communication and decision-making

- Built trust and relationships with customers through open communication

- Provided accurate and complete information to customers using the appropriate methods and tools

- Identified and assessed customer needs to ensure satisfaction

- Participated in Diaspora account opening during Uganda’s 60th Independence celebration in Kenya Media Analyst; Reelforge Systems (October 2017 - October 2018)

- Monitored and provided timely reports on assigned stations/publications, ensuring quality output

- Maintained expert product knowledge and delivered quality reports

- Reported recording issues to the team leader for timely action Data Entry Analyst; General Motors East Africa (January - April 2014)

- Updated inventory entries in the system

- Ensured quality assurance and proper data management

- Maintained data confidentiality and compliance with company practices Human Resource Intern; Kenyatta National Hospital (July - September 2012)

- Drafted recommendation letters for training managers' approval

- Updated staff patient admissions in the system

- Planned and drafted leave dates and forms

- Managed filing and proper record management

Human Resource Intern; Ministry of Youth Affairs and Sports (May - July 2011)

- Received and forwarded calls to respective offices

- Maintained confidential personnel files and documentation

- Supported the processing of staff leave schedules and dates Human Resource Intern; Sarova Panafric (July - September 2011)

- Updated duty rotational schedules and prepared reports for managerial review

- Prepared training documentation and facilitated training coordination

- Replenished petty cash and maintained the payment schedule Achievements:

- Ensured adherence to personnel relations and labor laws, providing quality assured service delivery INTERESTS AND REFERENCES

Interests:

- Reading inspirational books, traveling, listening to music, and cooking References:

1. Mr. Michael Musau

Lending Officer Africa, SharedInterest

Mobile No: 071*-***-***

Email: *******.*****@******-********.***

2. Victor Karera

Mobile No: 076*******

Email: ******.******@**********.**.**

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