Administrative & Operations Professional Resume Title
Resume:
COURTENEY REDDY
Virtual Assistant Administrative & Operations Assistant CRM &
Office Management Remote Admin Support
**************@*****.***
Richards Bay, KZN 3900
Female
PROFESSIONAL PROFILE
Reliable and detail-oriented Virtual Assistant with a strong background in administrative operations, CRM management, and client communication. I excel in multitasking, document organization, Microsoft Office, and remote teamwork. My professional setup (16GB RAM, fast internet) ensures smooth virtual operations and timely task delivery. Passionate about supporting businesses through efficiency, structure, and excellent service.
EXPERIENCE
Le Morgan
Admin/Secretary
03/2021 – 11/2024 Richards Bay
*Provided full administrative support to the management and marketing teams, ensuring efficient daily operations.
*Performed accurate data capturing and record management on company systems and internal databases.
*Processed sales forms, customer details, and product information with attention to detail and confidentiality.
*Assisted with invoicing, filing, and document control, maintaining a clear and organized office structure.
*Managed incoming calls, scheduled meetings, and handled customer queries professionally.
*Supported the marketing team by preparing sales reports, quotations, and client follow-ups.
*Ensured all administrative tasks were completed within deadlines and in compliance with company standards.
*Helped implement improved office procedures to boost productivity and organization.
*Maintained accuracy under pressure and collaborated with colleagues to meet team goals.
*Maintained confidentiality of company and client information.
*Ensured the front office area was well-presented and professional at all times.
*Collaborated with team members to improve workflow and communication between departments.
*Demonstrated strong multitasking and time management skills in a fast-paced sales environment. Engen Filing Station
Office Assistant Intern
01/2019 – 02/2021 Richards Bay
*Assisted with stock takes, including counting, recording, and verifying inventory levels to ensure accuracy.
*Handled cash register duties, processed customer payments, and provided friendly, efficient service.
*Maintained accurate filing and documentation of stock sheets, orders, and daily sales reports.
*Collaborated with team members to ensure smooth operations in both the convenience store and Wimpy kitchen.
*Assisted in food preparation and service, ensuring hygiene and quality standards were met.
*Demonstrated reliability, teamwork, and strong attention to detail in a fast-paced retail environment.
*Recognized for maintaining a clean, organized workspace and providing excellent customer service.
@bayfruitandveg
Cashier
01/2018 – 12/2018 Richards Bay
Operated the cash register and handled all transactions accurately, including cash, card, and digital payments.
Provided friendly and professional customer service, assisting shoppers and resolving queries promptly.
*Balanced the cash drawer at the start and end of each shift, ensuring all amounts matched sales records.
*Issued receipts, processed returns or exchanges, and maintained accurate daily sales logs.
*Assisted with merchandising and restocking shelves to ensure product displays were neat and organized.
*Monitored inventory levels and reported shortages or discrepancies to management.
*Maintained a clean and organized checkout area, following company hygiene and safety standards.
*Worked efficiently under pressure during busy hours while keeping a positive attitude.
*Recognized for reliability, accuracy, and excellent customer interaction.
@funet
Assistant
01/2017 – 12/2017
Richards Bay, South Africa
*Assisted customers with account registration, deposits, and withdrawals, ensuring all transactions were processed accurately and securely.
*Provided customer support via phone, chat, and in person, handling queries with professionalism and discretion.
*Maintained and updated player information and betting records on internal systems.
*Monitored account activity to ensure compliance with company policies and responsible gaming standards.
*Assisted management with daily cash-ups, reconciliations, and reporting of sales and transaction data.
*Supported the team with filing, data entry, and document organization to maintain an efficient work environment.
*Helped create a safe, friendly, and confidential space for customers.
*Demonstrated attention to detail, honesty, and reliability in handling sensitive financial data. EDUCATION
Grade 12
Richards Bay Secondary School
01/12/2017 Richards Bay, KZN
Subjects: Mathematics, English, Afrikaans, Life Science, Geography, Business Studies LANGUAGES
English
First Language
SKILLS
Database Maintenance Administrative Support Data Entry Customer relations and communications Document and file management Critical thinking Microsoft Office Transcription and dictation Administering Payroll Administrative Procedures Data confidentiality Recruitment and training Filing experience
COURTENEY REDDY
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