Criminal Justice Professional with Public Safety Focus

Experienced criminal justice professional with a strong focus on

public safety, case management, and rehabilitation. Proven ability to collaborate effectively within team and adapt to evolving requirements. Skilled in conflict resolution, communication, and maintaining compliance with regulations. Reliable and results-driven, ensuring all objectives are met with high standards.

PROFESSIONAL SUMMARY

California Dept. of Aging – State IHSS Program - In-Home Support Services Provider

01/2023 - Current

Cruise - Security Operations Center Operator

San Francisco, CA • 04/2021 - 04/2023

Allied Universal - Security Officer (VMWare & Facebook) Palo Alto, CA • 09/2016 - 10/2020

California Department of Corrections, Adult Parole - Parole Agent Redwood City, CA • 06/1992 - 05/2011

RELEVANT EXPERIENCE

Provide compassionate care, transportation, and medication management to elderly and disabled individuals

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Coordinate medical appointments and managed home safety and wellness

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Establish strong relationships with clients, leading to improved communication and trust.

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Streamline support processes for increased efficiency and faster response times.

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Monitored security systems, responded to emergencies, and served as first point of contact for first responders

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Enforced access controls and responded swiftly to incidents and alarms

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• Handled sensitive information with discretion and professionalism Maintained accurate logs and collaborated with dispatch for site response

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Supervised access points, performed security drills, and managed global site access systems

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Issued ID badges, monitored CCTV, and enforced property protocols

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Managed a caseload of up to 100 parolees, reducing recidivism through supervision and reentry planning

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SKILLS

• Juvenile & Adult Behavior Management

• Crisis De-escalation & Intervention

Safety Protocols & Contraband

Identification

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• Recordkeeping & Confidential Reporting

• Facility Supervision & Security Monitoring

Trauma-Informed Care & Counseling

Support

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• Emergency Response Coordination

• Strong Interpersonal Communication

• Offender supervision

• Behavior management

• Policy enforcement

• Parolee supervision experience

University of California – Davis

CA

Bachelor of Arts: Sociology

EDUCATION

ADDITIONAL EXPERIENCE

Field Support Agent –

TEKsystems/Singapore Airlines

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• Server Technician – EMRCPR, Fremont

Computer Service Technician – Facebook

HQ

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• Census Enumerator – U.S. Census Bureau

WEBSITES, PORTFOLIOS, PROFILES

https://linkedin.com/in/john-asenso-

10a4b91a5

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JOHN ASENSO E: **********@**.***

P: 650-***-****

A: Palo Alto, CA 94306

Conducted criminal background investigations and coordinated arrest plans with local and federal law enforcement

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Enforced conditions of parole, monitored behavior, and provided counseling referrals and community resource guidance

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Wrote detailed reports for hearings and collaborated with the California Parole Board

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Built rapport with offenders to promote accountability and rehabilitation

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CERTIFICATIONS & AFFILIATIONS

• CompTIA IT Fundamentals Certified – 2021

• Google/Coursera IT Desktop Support – JobTrain, Menlo Park

• Introduction to Cybersecurity & Networking

• Member – Open Web Application Security Project (OWASP)

• Cyversity Member – 2024

• Pacific Hackers – 2025

• Valid California Class C Driver License

• First Aid/CPR Certified (Current)

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