Evening/Weekend Front Desk & Office Manager
Resume:
Betty Almonte
*****.*******@******.***
SUMMARY OF QUALIFICATIONS
Professional in providing customer support in busy call center environment for major Medical Centers.
Committed to providing excellent customer service, use tact and diplomacy to find common ground with the result of being win win outcome.
Bilingual (English/Spanish) communicator with excellent organizational skills, time management, and follow through skills.
Computer literate, Microsoft word, Outlook, PowerPoint, Excel, and Visio.
Consistently exceed company goals and customer service expectations
EXPERIENCE
03/2017-Present Digestive and Liver Center of Florida
Orlando, FL
Office Manager
Manage scheduled, organize office functions, and oversee daily operations of 4 offices with over 75 employees and remote staff of over 30 employees
Interviewed, Hired, trained, and onboarded over 20 new employees
Created training Manuals and Employee hand books
Registering patients Using Eclinicals EMR system
Handling inbound calls and outbound calls daily
Schedule patients for 10 Gastroenterologist doctors
Create all training Manuals and materials
Quality assurance
Payroll
Handled all Patient escalations
03/30/2018 - 04/30/2020 Viscogen
Orlando, FL
Office Manager (Project while still managing The Call Center at DLCFL)
Interview and train all new staff
Insurance Verification
Authorization Specialist
Medical assistant
08/2011 –08/2016 Tunstall/American Medical Alert Corp
L.I.C., NY
Customer service operator/Dispatcher/Trainer /Client services Manager
Handling of inbound calls and outbound calls via Infinity Telephone Agent, responding to inquiries, assisting callers with the necessary resources
Checking and verifying the accuracy of insurance information of patient using Eagle mainframe system
Registering patients into Continuum Health Partners Eagle Mainframe/ IDX Centricity/Epic/Quadramed/Soarian
Schedule patients for over 12 Continuum Health Partners practices including Beth Israel/St. Lukes Roosevelt
Audit quality of messages dispatched to practice for appointment approvals
Trained in scheduling protocols for St Lukes Roosevelt Hospital, Beth Israel Hospital, Harlem Hospital, Brookdale Hospital, Kings County and East New York
Became liaison between St. Lukes Roosevelt Hospital, Beth Israel Hospital, Harlem Hospital, Brookdale Hospital, Kings County and East New York Hospital and Tunstall Americas Company
Attend and conduct meetings between companies.
02/2010 – 01/2011 Westgate Resorts
Orlando, FL
Front desk agent/Administrative Assistant
Check in guest
Schedule tours between guest and tour agents to view property
Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
EDUCATION
1997 2001 Liceo Mexico
Attained High school diploma
Certifications
HIPPA Certification
CPR Certification
Certified Medical Assistant
REFERENCES
Excellent references available upon request.
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