Diversified Administrative and Customer Engagement Specialist
Resume:
Profile
************@*****.***
Providence Heights
Montego Bay #1 P.O.
St. James
Associate Degree
Montego Bay Community College
Herbert Morrison Technical High School
7 CSEC/CXC passes of English A
(Distinction), Office
Administration (Distinction),
Principles of Business
(Distinction), Mathematics (II),
Information Technology (I), EDPM
(II), Principles of Accounts(II)
2023 - 2025 (pending)
2018-2023
Marketing
Customer Service &
Engagement
Excellent oral and written
communication & skills
Education
Expertise
English
Language
References
MONIQUE HYLTON
January
30 -
Feburary
3 2023
t h
r d
River Raft Limited
Work Experience
July 6th-
September
3rd,2023
AND
July 14,2025-
August 26th,
2025
Advanced Call Center Technology (ACT)
Assess calls to provide service immediately, be transferred, or require follow-up for client resolution
Identify customer needs for services by building a connection and understanding their entertainment needs
Perform routine call center activities concerning products and services
December
7 & 14 2024
7Krave
Marketing Personnel
Handed out promotional flyers
Invited individuals to the official launch of 7Krave Promoted the products and services 7Krave offers
Tax Office Jamaica
Records Officer
Managed and filed error transactions and lost license documents Filed and labelled Motor vehicle records and transactions Completed renewal and new driver’s license transactions Dedicated and detail-oriented professional with strong customer service skills and a passion for business operations. Adept at Microsoft Office applications, and customer engagement. A team player with excellent communication, patience, and problem-solving abilities, seeking opportunities to contribute to an organization's growth while further developing my skills.
****@**************.***
Mr Kirk Hanson
Phone:
Email :
River Raft Limited /General
Accountant
Work Experience
Certificate in Customer
Engagement Operations
(Level II)
Certificate in Accounting
Clerk (Level II)
Certificate in Data
Operations (Level I)
NCTVET
NCTVET
NCTVET
Microsoft Office Suite
File company documents
Record and organize invoices
Photocopy and organize documents
River Raft Limited
June 6th
-July
1 1 th,2025
Internship and Accounting Clerk
Miss Florence Campbell
River Raft Limited
/Administrative Manager
Phone: 876-***-****
Email : ****@**************.***
Managed and entered invoices and receipts in QuickBooks Updated employee work sheets in Excel
Label and file company and employee documents
Income auditing of daily sales and other business sales Sales Associate
December
29th
-present
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