IT Field Technician with 8+ Years Experience

Darnell Daniels

717-***-**** • North Carolina, 28625, Iredell • ***********@*****.***

linkedin.com/in/darnelldaniels

Professional Summary

Dedicated IT Field Technician with over 8 years of experience in technical support and troubleshooting across multiple platforms, including Active Directory and hardware configurations. Proven track record of enhancing operational efficiency through effective software installations and comprehensive training programs. Successfully deployed and repaired hardware, resulting in improved system performance. Eager to leverage unique skills and advanced knowledge to contribute to the success of future projects. Work Experience

Help Desk Technician I

Foot Locker Inc. • Mechanicsburg 05/2015 – 05/2021

• Managed Active Directory and Peoplesoft for password resets

• Facilitated hardware installation, configuration, and troubleshooting for POS registers

• Executed software troubleshooting and configuration using the Putty interface on Linux systems

• Delegated procedures and informed stakeholders on updates

• Trained team members on new procedures as an affiliate Computer Analyst 2

PA Attorney General Office • Harrisburg 06/2021 – 12/2024

• Administered Active Directory and password resets effectively

• Oversaw software installation, configuration, and troubleshooting processes

• Coordinated computer imaging and setup

• Conducted hardware repairs, installation, and configuration, ensuring timely delivery

• Configured and set up both iPhones and Android devices I.T. Field Technician

City Of Statesville • Statesville 01/2025 – Present

• Performed PC imaging, configuration, and deployment

• Managed asset tracking and record keeping

• Conducted software installation and troubleshooting efficiently

• Executed hardware repair, installation, and configuration tasks

• Configured and troubleshot network infrastructure Education

Associate's Degree - Information Technology

Keystone Technical Institute • Harrisburg 11/2011 – 01/2013 Skills

Operating Systems

Windows XP, Vista, 7, 10, 11 Installation & Configuration Server Administration

Windows Server 2003, 2008, 2016 Installation & Configuration Hardware

Hardware Repair, RAM, Motherboard, Wireless Card, Heat Sink, CPU, Power Supply, Cabling, Hard Drive Installation

Security & Utilities

AVG, Microsoft Security Essentials, Avast, Malwarebytes, McAfee, Norton, CCleaner Applications

Microsoft Office 2016, Microsoft Office 365, Citrix Workspace

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