Administrative Support Specialist with Customer Service Expertise

**** ********* **** *******, **. *****

Cell 313-***-****

*****************@*****.***

Customer Service, Data Entry Clerk, & Admin Assistant Support Specialist

SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish support with customers and exceed quality service. Reliable and driven with extremely strong productivity in a high-volume environment. Excellent organization skills, written and verbal communicating skills with an eye for detail. A self-starter with a can-do winning attitude.

AREA OF EXPERTISE

Leadership Skills, Excellent Customer Service, Excellent Administrative Support, Self Sufficient, Hard Worker, Multi-Task, Excellent Time Management, Resourceful, Sharp Problem Solving, Excellent Phone Etiquette, Organization Skills, Working well with others, Eye for Detail, Conflict Resolution Expert, Courteous Demeanor, Excellent Interpersonal Skills, Team Player, Prioritize, Meet Deadlines, Motive to Learn, Comfortable working in a fast pace environment, Flexible, Data Entry, Excellent Book Keeping of Financial Records/Audit, Creative, Accounts Receivable-Accounts Payable, Daily Bank Deposit, Cashier, Very Efficient, and Manage Spread Sheets

EXPERIENCE

Legal Secretary September 2022 Present State of Michigan-Contractor

Providing administrative support to office administrative, one or more AAG. Proofread and edit legal documents, Prepared court cases DL restoration for Wayne, Oakland, & Macomb. Input new and previous case files into the legal file website. Up-date all documents and prepare correspondence, motions of hearings, briefs, appeals, appearances, POS appearances, etc. Managing records, projects, and calendars to make sure everything functions smoothly. Answer phone calls and transfer them to the appropriate attorney. Handle incoming mail and outgoing mail. Meet and greet clients. All general office duties.

Deputy Court Clerk/Customer Service Cashier/ Clerk January 2022-August 2022 43rd District Court Hazel Park

Assist and respond to phone and face-to-face inquiries from attorneys, judicial and law enforcement officers, and the general public regarding civil, criminal, traffic and probation matters. Preparing court orders, correspondence, and other court documents pertinent to various court hearings, trials, jury duty, and weddings. Generate and mailing of notices, orders, and other court documents. Data entry and updated court files. Time stamping, processing, and filing court documents and daily mail. preparing dockets or lists of scheduled cases. Schedule hearings such as Arrangements, Explanations, Pre-trails, Showcase, Bench warrants, etc. Receiving and processing monetary payments and court bonds. Applied bonds to fines and court costs, and apply surety bonds and bail bonds. Reconcile daily receipts, and cash out daily. Handle cash, credit, ATM, and check, transactions with customers. Count money in cash drawers at the beginning and end of shifts to ensure that amounts are balanced and correct. Computer software JIS, LEIN, JAVS, ZOOM, DMC-check writing, Quicken, All-paid, Clemis. Assist with payroll.

Campus Safety Officer August 2021- December 2021 Wayne County Community College

The Campus Safety Officer performs specialized safety/security activities including the enforcement of college regulations, and vehicular and foot patrol of college property. Under the direction of the shift supervisor, conducts preliminary investigations (gather evidence and obtain witnesses’ information, and submit written reports), answers calls and complaints, and assists students, faculty, and staff, including assisting with jump-starting vehicles. Acts as a personal escort provides directions/ information, locks/unlocks classroom doors and performs other related duties as assigned. Issues parking violations and enforce the college’s parking procedures. Observes and report unsafe equipment or areas on the campus. Assists in communication/ control center, monitoring CCTV, alarm system, and access control, takes students’ ID cards, and assists with all other dispatches/ communication duties as needed.

Data Entry Specialist June 2021- August 2021 Robert-Half-Temp

Provide office support for staffing services across the metro area. Meet and greet customers. Input data into the database. Provide customer services. Call customers to invite them to events and update records. Complete all clerical assignment duties and maintain the office and keep the office organized and running smoothly. Direct calls, filing, faxing, coping, ordering office supplies, stocking, and all other clerical general clerical duties.

Administrative Assistant April 2018- May 2021 Tyus-Fields Funeral Home

Assist Director with arrangements of funeral services & cremations. Provide general information to families regarding the funeral and cremation process. Trained new associates with an emphasis on customer service and monitored progress. Managed completed certified certificate death records, filed electronic death certificates, audited and compile data reports, monthly, and annual reports, and cooperate with state, and local registrars concerning queries on certificate/burial permit entries. Book cargo flights for burial shipping.

Administrative Assistant Jan 2017-April 2018 Kelly Services

Provide office support for staffing services across the metro area. Meet and greet customers. Direct phone calls and screen calls. Data entry, sorting mail, filing documents. Assignments were based on clerical office duties to support the office staff in maintaining the requirements that were needed to keep the office organized and running smoothly.

Student Service Associate May 2015 -December 2017 Wayne County Community College

Provide support for staff, students, academic advisors & VP. Meet & greet staff, register new & returning students for walk-in and online classes, assist senior citizens, and GED students, and assist students with forms such as enrollment verification, data change, re-admit, deferment, financial aid, application for grads, official transcript request, account & student payments, student’s problem complete forms, online-courses, and all other forms. Typing, filing, faxing, and direct calls assist VP with special projects, sorting mail, and all other clerical office duties that are required to maintain a smooth-running office daily.

Student Summer Assistant Internship June 2017- August 2017 Wayne County Community College

Assist administrative staff and provide support where assistance is needed. Rotate in several offices doing clerical work such as answering the telephones, typing, filing, sorting mail, making copies for instructors, assisting with special projects, assisting students with registration, financial aid forms, general office forms, and all other general clerical duties required to keep the flow of the office running smoothly.

Project Coordinator July 2012- August 2013 St. John Hospital & Medical Center

Provide support for Kellogg Grant. Arrange community outreach events for prenatal and post-partum patients. Supervised a breastfeeding support group for 10-15 moms every week. Schedule appointments for support groups, arrange transportation, order lunch, coordinate events, and arrange speakers/activities for BF groups. Provide gift cards or incentives to mothers and supervised BF group. Arrange special events and co-partner several non-profit organizations with WIC, Advantage Health Care Center. Administrative assistant for Medical Director, maintain calendar, scheduled meetings, seminars, clients, appointments, travel arrangements, plan and coordinate special events for outside vendors, supervised office staff, clerical/clinical support, payroll, manage employees, schedules, book-keeping, manage financial audit reports, weekly, monthly, quarterly & yearly reports, and all other general office duties.

Administration Assistant Breastfeeding Clinic October 2011- July 2012 St. John Hospital & Medical Center

Checking patients in/out for their appointments, and retrieving all demographic info needed for an office visit. Collect co-pays and daily record-keeping of payments. Scheduling electronic appointments, and maintaining physician calendars and appointments. Scheduling luncheons, meetings, seminars, and, training for interns, new hires, and volunteers. Answer phones, CPT-coding, billing, accounts receivable & accounts payable. Order office supplies, office materials, keys, and, office furniture, manage financial records and maintain monthly & yearly financial reports. Cash in/out each clinic day, bank deposits. Pick up mail, filing, typing, faxing, computer software, and all other general office duties which include supporting office staff.

Business Clerical Office Assistant August 2007- October 2011 Eastwood Clinic & Providence Hospital

Greeting, directing patients, and answering telephones. Updating and processing electronic medical records/Medical Record release forms/HIPPA/SSI Disability forms. Obtaining insurance verification and authorization. Scheduling patients’ doctors’ appointments. Processing insurance claim forms. Medical billing and coding. Accounts receivable and accounts payable. Delinquent accounts. Collect co-pays, record keeping of all payment receipts, credit card/debit machines, and daily deposits. Cashier, cash in/out daily. Bookkeeping, keeping a record of bus transportation vouchers, and cab vouchers. Filing, faxing, and copy machines order office supplies. Call for repairs with copier is out of order. (Brand Ricoh). Prepare and summarize the patient information from the assigned reports. Meet the job standards set by the administrator and corporate office, completing all assigned duties, which may change from time to time according to resident needs, staffing levels, and working conditions. Assures that all jobs performed by the business office are done correctly and on schedule, such as patient billings, petty cash, patient funds, cash receipts, census records, etc. Prepare and retain records, files, and reports by facility, federal, and state. Standards. Maintains records for Medicaid, private pay, and Medicare residents. Responsible for a patient census every day. Responsible for facility deposits.

COMPUTER SKILLS

Microsoft Office Word, Outlook Calendar, Excel, PowerPoint, online Electronic Scheduling, Internet Zoom, Quicken-Books

EDUCATION

Ferris State University Big Rapids, MI

Bachelor of Science/ Criminal Justice Graduated: May 2021

Dean’s List Summer 2021 Overall GPA: 3.9

Wayne County Community College Detroit, MI

Associate Degree/ Associate of Arts Graduated: December 2017

Western High School Detroit, MI

Diploma June 1984

Reference Upon Request

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