Labeling,material handler, customer service, forklift and sales and r
Resume:
Shannon Robinson
Customer service representative
Memphis, TN 38118
***************@*****.***
Professional Summary
Detail-oriented warehouse worker with 5 years of experience in forklift operation, warehouse distribution, and security roles. Proficient in order picking, logistics, and material handling. Possess a strong background in customer service and a certificate in CPR. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cleaning Service
Queens Cleaning Services-Memphis, TN
September 2024 to Present
• Maintained high levels of customer satisfaction through exceptional services
• Created effective marketing strategies to promote the business and attract new customers
• Developed and maintained a strong brand image through consistent messaging and visual identity
• Identified opportunities for cost reduction without compromising product. Cashier,Customer Service,Sales Associate
WRAPZODY DELI-Memphis, TN
June 2023 to Present
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Unarmed Security Officer
Clarion Security LLC-Memphis, TN
December 2022 to March 2023
• Monitored 6 buildings
• Followed all security and safety regulations
• Wrote logs and incident reports
• Monitored entrance and exit doors and access gates Warehouse Worker
Technicolor-Memphis, TN
March 2021 to December 2022
• Worked as a forklift Driver
• Trained 4 new team members
• Carried out transactions with drivers
• Marked and packaged items
• Assembled new products
Warehouse Worker
Mallory Alexander International Logistics-Memphis, TN June 2019 to March 2021
• Worked as a forklift Driver
• Trained 7 new team members
• Assisted with preparing the docks
• Loaded/unloaded trucks and boxes
• Marked and packaged items
Housekeeping
Candlewood Suites-Memphis, TN
January 2018 to July 2018
• Disinfected (area or item rooms bathrooms counters equipment)
• Kept rooms stocked
• Prepared linens
Warehouse Worker
Dhl-Memphis, TN
June 2017 to December 2017
•
• Worked in a Nike warehouse
• Maintained a safe working environment
• Ensured that all merchandise counts were in order
• Worked as a forklift OP operator
• Assisted with preparing the docks
• Loaded/unloaded trucks and boxes
• Marked and packaged items
Education
Graduate in Billing and coding
Concord community college - Poplar, MT
May 2017 to March 2018
High school diploma
Fairley High School - Memphis, TN
August 2006 to May 2010
Skills
• Order Picking (2 years)
• Warehouse Experience (6 years)
• Shipping & Receiving (6 years)
• Forklift (4 years)
• Logistics (Less than 1 year)
• RF Scanner (5 years)
• Merchandising (3 years)
• Warehouse Distribution Experience (5 years)
• Order Picker (2 years)
• Packaging (4 years)
• Pallet Jack (2 years)
• Heavy Lifting (5 years)
• Materials Handling (4 years)
• Security (2 years)
• Unarmed security (Less than 1 year)
• Medical Office Experience (2 years)
Languages
• English - Expert
Certifications and Licenses
CPR
May 2016 to March 2018
I went to school at Concorde college I took up (MOP) Medical Office Professional graduated and earn my certificate for CPR
Assessments
Warehouse safety — Proficient
February 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Completed
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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