Aspiring Customer Service Professional Seeking Training Opportunity

Amy Estremera

Cleveland, OH ***** • 216-***-**** • ****************@*****.*** • WWW: Bold Profile

Professional Summary

Dynamic Customer Service Representative with proven expertise at Family Dollar, excelling in relationship building. Demonstrated ability to enhance customer loyalty through empathetic communication and critical thinking. Skilled in product knowledge and team development, consistently maintaining professionalism in high-pressure situations to drive operational success. Skills

• Customer service • Active listening

• Critical thinking • Problem resolution

• Relationship building • Complaint handling

• Product knowledge • Team development

• Quality control • Product sales

• Store maintenance

Work History

Customer Service Representative, 07/2024 to Current Family Dollar – Newburgh Heights, OH

• Assisted customers with inquiries and provided accurate information on products and services.

• Handled customer complaints with professionalism, ensuring resolution and satisfaction.

• Supported team in maintaining an organized workspace to enhance operational efficiency.

• Maintained a positive attitude while managing high peak hours. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Responded to customer requests for products, services, and company information. Bakery Clerk, 04/2024 to 07/2024

Dave's Supermarkets – Cleveland, OH

• Assisted customers with product selection and inquiries to enhance shopping experience.

• Maintained inventory accuracy through regular stock checks and organization of bakery items.

• Collaborated with team members to restock shelves promptly during peak hours.

• Implemented sanitation procedures to maintain cleanliness in work areas consistently.

• Monitored product freshness and rotated stock to minimize waste and ensure quality.

• Checked expiration dates and rotated products to verify freshness and avoid spoilage. Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.

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• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

• Maintained tidy and organized work area to comply with cleanliness standards. Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.

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Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.

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Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.

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Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

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• Used utensils and equipment to portion, wrap and display bakery items. Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.

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Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.

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Caregiver, 01/2012 to 02/2021

My Mother – Cleveland, OH

• Provided daily personal care and assistance with activities of daily living.

• Maintained clean and safe living environment through regular housekeeping tasks.

• Developed and implemented engaging activities to promote physical and mental well-being.

• Monitored health metrics, including medication schedules and dietary needs.

• Coordinated communication with healthcare providers to ensure continuity of care.

• Assisted in mobility and transportation for medical appointments and social outings.

• Advocated for patient needs, ensuring comfort and dignity in all interactions.

• Assisted clients with activities of daily living, promoting independence and quality of life.

• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

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• Assisted clients with daily living needs to maintain self-esteem and general wellness. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

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Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

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• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Assisted patients with self-administered medications. Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

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• Provided safe mobility support to help patients move around personal and public spaces. Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

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Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

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• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

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Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

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• Transported individuals to events and activities, medical appointments, and shopping trips. Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

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• Recognized and reported abnormalities or changes in patients' health status to case manager. Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

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Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

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• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures. Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

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• Laundered items, changed sheets and made bed to keep patients' bedroom clean.

• Cooked meals and assisted patients with eating tasks to support healthy nutrition. Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

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• Provided compassionate and patient-focused care to cultivate well-being.

• Transported clients to and from medical appointments with safety and efficiency.

• Guided patients to restroom to support bladder and bowel relief requirements. Education

High School Diploma: Normal Education, 05/2001

South High - Cleveland

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