Business Development & Restoration Operations Leader

Lewy Muela

Indianapolis, IN 317-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Construction-focused business professional with 5+ years of experience generating new business, conducting property inspections, and managing client relationships within the restoration industry. Skilled in consultative communication, pipeline coordination, and scope review. Proven ability to build long-term partnerships and support project growth while delivering consistent client service. Bilingual English–Spanish communicator with strong attention to detail. CORE COMPETENCIES

• Business Development

• Client Pipeline Management

• Consultative Inspections

• Construction Scope Familiarity

• Subcontractor Coordination

• Revenue Support

• CRM & Documentation Tracking

• Relationship Building

• Time Management

• Bilingual Communication

PROFESSIONAL EXPERIENCE

Operations Manager Sales & Project Coordinator

Gers Construction — Indianapolis, IN Feb 2020 – Present

• Generated new business through referrals and direct canvassing, offering consultative property inspections.

• Conducted on-site inspections for hail and wind damage, identifying project opportunities and presenting findings.

• Converted inspections into contracted restoration projects by guiding clients through insurance claims.

• Managed client pipeline from initial contact through project completion with consistent follow-up.

• Reviewed insurance scopes and construction documentation to align work with approved plans.

• Coordinated subcontractor scheduling and quality control across multiple active projects.

• Maintained detailed records of client communications and project documentation. Account Manager

MilesHerndon Agency — Indianapolis, IN Aug 2018 – Feb 2020

• Managed client accounts and served as primary point of contact.

• Coordinated cross-functional teams to deliver projects on time and within budget.

• Maintained documentation and communication records to support retention and performance. Communications Assistant

IUPUI — Division of Undergraduate Education Nov 2015 – Jun 2019

• Supported outreach initiatives and coordinated deliverables across internal teams. EDUCATION & CERTIFICATIONS

BA, Communication Design — Indiana University Indianapolis Certified Spanish Medical Interpreter — Bridging the Gap

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