Customer Service & Call Center Specialist Resume
Resume:
Taylor Warren
Lumberton, NC *****
*****************@*****.***
Professional Summary
To secure a position with an organization that will allow me to grow both, professionally and personally. Authorized to work in the US for any employer
Work Experience
Customer Service Rep
State Farm-Lumberton, NC
December 2025 to Present
make 100-400 calls
dealing with customers as they walk in
cash handling
taking payments
Customer Solutions Specialist
BB&T Bank now Truist-Whiteville, NC
August 2021 to Present
Customer service
Remote//working from home
Support solutions
Collections
Training new agents
Helping fellow agents // problem solving
Solutions for customers
Ranking number 2 out of 42 agents in a 30 time period. In the year of 2023 I received a promotion for significant impact to out inbound center Call Center Agent
Dynata
May 2020 to December 2020
Call respondents for research firm
Secretary/Office assistant manager
Rogers Screen Printing
March 2018 to February 2020
Job Duties
• Answering the phone
• Ordering goods
• Billing
• Working with customers to get the sale
• Making the goals for each station and making sure they are done within the deadline
• Greeting customers and helped with their needs
• Making goals for myself and reaching them
• Recruiting
• Making sure everyone met the deadline for orders Education
High school diploma
Fairmont high school
2015
early childhood and education but only online
Robeson Community College
Skills
Computer operation Vendor communication Order processing Warm calling Microsoft Office CRM software Computer skills Call center experience Microsoft Excel Non-technical user support Clear verbal communication Customer support - Customer support experience (6–10 years) Microsoft Powerpoint Ethernet Communication skills Cash handling Accounting systems willingness to learn Writing skills Accounting and finance experience Windows Data entry Cold calling Leadership Customer relationship management Sales English In-person customer service Order inquiry handling Attention to detail Classroom experience Sales negotiation Microsoft Teams iOS Accounting software Analysis Skills Outbound calling B2B sales Written communication Financial services Machine learning Internal employee customer service Screen Printing Organizational skills Accounting Child Care Early Childhood Organizational management International customer service experience VPN Conflict management Customer support experience within telecommunications industry Closing sales Teamwork Phone etiquette Curriculum Development Management Adobe Acrobat Billing issue inquiries Managing clients in a customer support role Customer support specialist experience Classroom Management Telemarketing Managing customer accounts Providing product information Multitasking Customer data entry Technical user customer support Account management Client services Interpersonal skills Administrative experience Time management Grammar Experience Excel Customer service Teaching Individual consumer customer service QuickBooks Outbound sales Phone call management Microsoft Word Communications Microsoft Dynamics 365 Microsoft Outlook Banking Appointment scheduling QuickBooks Online Professional networking Email customer support Phone customer support Call center agent experience Customer support experience within finance industry Decision making Certifications and Licenses
First Aid
Present
CPR/AED
Present
Driver's License
Additional Information
Skills
Type 52 WPM
• Customer service
• Microsoft Office
• Microsoft Excel
• Well versed with office equipment
• Organized
• Self motivated
• Great communication skills
• Team player or can work alone
• call center experience
• Polite
• Typing
• Windows
Qualifications for childcare
• Qualified through NC Child Care
• Taken EDU 119
• Have taken my TB shot and it was negative
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