Manual QA Tester with Salesforce Expertise

SANTHOSH RAJ K

************************@*****.*** 866-***-**** Chennai, India 600125

Education

Civil Engineering

K Ramakrishnan College of Technology CGPA: 6.5 2013 – 2017 Summary

Detail-oriented software tester with 5 years of experience in manual testing and Salesforce application testing across diverse business domains. Skilled in analyzing requirements, creating detailed test cases, executing functional, regression, and UAT testing, to ensure high-quality deliverables. Experienced in validating data and performing basic SQL queries for test verification. Strong collaborator with cross-functional teams, focused on identifying defects early, and improving overall software quality and user experience. Professional Highlights

Conducted through manual black box testing (Smoke, UI, Functional, Regression, Build Acceptance, Sanity, and Exploratory) on new builds across various device platforms. My responsibilities included testing new software updates for Amazon Fire OS products, where I identified and reported critical and blocker bugs Also performed stress testing to ensure smooth adaptation to new software.

Possess extensive experience in testing operating system platforms from the ground up, with expertise throughout the entire product validation cycle, including architecture changes, test plan design, regression analysis, Defect lifecycle management, and debugging.

Coordinated daily communications with global stakeholders across five time zones, effectively conveying critical software defects and new feature quality, ensuring quick response and resolution times for Fire OS.

Experienced manual tester with Salesforce skilled in validating functionality, workflows, integrations, APIs, and data handling to ensure applications meet business and technical requirements

Significantly improved test coverage by 20% through the creation of over 100 test plans and more than 50 test cases. Streamlined testing by combining over 25% of test cases, designing them in a way that adding one or two extra steps in a single test case allowed coverage of multiple scenarios, reducing redundancy and enhancing efficiency.

Strong knowledge of Software Testing Life Cycle (STLC) and Defect Life Cycle, including test planning, test case design, and carried out across Functional, Regression, Database and UAT testing.

Skilled in integration testing using MuleSoft and DB Weaver, Ensuring seamless interaction between systems and accurate data flow across platforms.

Proficient in using tools like TestRail, Kibana, and Jenkins to manage test cases, validate builds, and data

Logged and tracked defects using JIRA and participated in defect triage meetings. Experience

Accenture Chennai, India

Packaged App Development Senior

Analyst

09/2024 - Current

Salesforce Testing: Skilled in testing salesforce UI applications, including customizations, workflows, and integrations, using manual and automated techniques to ensure high-quality software delivery.

End to End Database Migration Testing: Executed database migration testing and SQL-based data validation, ensuring data correctness, integrity, and accurate migration across integrated systems.

Test Planning & Execution: Designed and Performed manual test cases

(Tera Test format) for migration and regression testing.

Collaboration & Issue Tracking: Partnered with developers and business analysts to validate requirements and scenarios, tracked defects in JIRA, and ensured smooth resolution in Agile environments. Skills

Testing Skills

Manual & Automation Testing

Salesforce Testing

MuleSoft Integration Testing

API & Database Tools

Postman (REST API Testing)

SQL

DB Weaver

Debug & Device Tools

ADB Commands (Android Debug Bridge)

JIRA

Programming Languages

Core Java (Basics)

#HRJ#57232752-2e87-4b9a-960d-f61852d357c0#

Amazon Development Center India Pvt Ltd

Chennai, India

Senior Quality Analyst

12/2020 - 09/2024

Amazon: Fire TV Sticks / FIRE OS TVs / Tablets:

Device testing: Designed, documented, and carried out comprehensive test cases for crash scenarios, device metrics, and user engagement flows by collaborating with cross-functional stakeholders to clarify requirements.

Database Validation: Performed end-to-end backend database validation to ensure accurate ingestion, storage, and retrieval of crash logs, usage metrics, session data, and feature interaction records.

Analyzed crash reports, system logs, and engagement data to identify root causes, validate metric correctness, and ensure data integrity, completeness, and consistency across platforms.

Conducted functional, regression, negative, and stress testing to assess application stability, verify usage tracking accuracy, and ensure reliable device engagement metrics across different device types and OS versions.

Performed API testing to verify accurate transmission and processing of crash logs and engagement metrics from device to backend systems, ensuring alignment with reporting dashboards.

Managed end-to-end test planning, execution, and defect lifecycle in JIRA, coordinating closely with developers and product teams to ensure timely bug resolution and high-quality releases.

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