Customer Service & Administrative Specialist

Moriah Ortiz

Lawrenceville, GA ***** 646-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Professional Customer service representative with 5+ years of experience. Outgoing and detail-oriented while offering excellent communication, good judgment and understanding customer desires. Strength in building and maintaining professional relationships.

SKILLS

• Attention to detail

• Time management,

• Proven ability to multitask

• Microsoft savvy both in Excel

& Word

• Data Entry and Database

Software

• Upselling Products and

Services

• Bilingual; fluent in English and

Spanish Languages

WORK HISTORY

BOOKKEEPER/MANAGER 12/2016 to 04/2019

HOME ATTENDANT 02/2020 To Present

La Paz Home Care, GA

• Assisted clients with daily living activities, including bathing, dressing, grooming, and toileting, ensuring comfort and dignity.

• Maintained accurate daily reports and logs of services provided, following confidentiality and HIPAA guidelines

• Monitored and reported changes in client health, behavior, or condition to healthcare professionals and family members.

• Assisted with light housekeeping duties such as meal preparation, laundry, and maintaining a clean and safe environment.

RECEPTIONIST 03/2019 to 02/2020

Inclusive links Yonkers, NY

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Coordinated check in, collected insurance and directed visitors to their destination

• Directed client inquires, resolve conflicts, and confirm appointments with external offices

• Coordinated pickup and delivery of express mail services, unpacked inventory, and stock supplies

• Responded to inquiries from callers seeking information.

• Answered phone promptly and directed incoming calls to correct offices. Key Food Manhattan, NY

• Handled daily cash, debit & credit card transactions, maintained drawer with little or no overages or shortages

• Exceptional customer service with extensive familiarity pertaining to food market/stock

• Managed daily safe deposits, bills, and credits in accounts

• Managed weekly sales and created circulars

• Maintained front end and cashier's weekly schedule CASHIER/ SALES ASSOCIATE 05/2015 to 05/2017

Sketchers Manhattan, NY

• Easily multitasks when providing merchandise and attending to customer inquiries on array of products.

• Connected with customers to support positive transaction experiences and address service concerns.

• Knowledgeable in company's vast inventory and available stock.

• Quick, efficient, and accurate cashier sales when stationed.

• Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.

EDUCATION

Bronx Community College, The Bronx, NY

Completed 15 Credits towards an Associate Degree

Senior School of Teaching and Professions, Bronx, NY

. High School Regents Diploma

Contact this candidate