Sales and Collections Professional with 17 Years Experience
Resume:
D
Crystal Diaz
diazcrystal***@gmail.c
om
Phoenix, AZ 85013
SUMMARY
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. 1 Goal-driven Sales Management professional bringing 17-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Driven Commercial Collections Representative with extensive background in credit and collections. Proven ability to negotiate payment plans, perform account reconciliations, and manage delinquent accounts. Skilled in maintaining positive customer relationships while ensuring prompt payment. Previous work resulted in improved cash flow and reduced bad debt losses by effectively managing collection efforts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
SKILLS
• Persuasive negotiations
• Sales tracking
• Product and service management
EXPERIENCE
Commercial Collections Representative
New Orleans, Louisiana
Altus Receivables Management / Jul 2024 to Current Collection Manager & Sales Manager
PHOENIX, AZ
Managed customer accounts to facilitate timely collections and resolve outstanding balances.
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• Collaborated with clients to negotiate payment plans and settlement agreements.
• Utilized collection software to track communications and account status updates.
• Conducted regular follow-ups with clients to ensure adherence to payment schedules. Processed payments received by customers in accordance with company policies and procedures.
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• Drafted collection letters for past due accounts according to established guidelines. Maintained contact with customers through phone calls, emails, or letters to remind them of overdue payments.
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Negotiated payment arrangements with customers in order to maintain positive business relationships.
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US COLLECTIONS WEST INC/ Sep 2005 to Nov 2022
Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
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Managed sales team activities by evaluating needs of each territory and participating in sales calls.
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Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
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Traveled for in-person meetings with customers and partners, developing key relationships.
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• Prepared budgets and approved budget expenditures.
• Customer Complaint Resolution
• Operating Procedures and Policies
• Operational Records Review
• Constructive Feedback
• Efective Written and Verbal Communication
• Special Assignments
• Spanish
• Bilingual
• Managed collections team to ensure timely payments from clients.
• Developed and implemented effective collection strategies for outstanding debts.
• Trained staff on best practices for debt recovery and customer engagement. Coordinated communication between clients and the company regarding overdue accounts.
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• Monitored compliance with industry regulations in collections processes.
• Resolved disputes with clients to maintain positive relationships and recover funds. EDUCATION AND TRAINING
Compliance
ACA International
EDUCATION AND TRAINING
other
LANGUAGES
• Spanish
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