Experienced Global Sales and Operations Leader
Resume:
ROBERT CLEVENGER
Independence, mo. 64052
Professional Profile
Extensive and varied national and international experience in management,
sales/marketing, training, and project management in the public and
private sectors. A strong professional background in the technology,
finance, communications, and automotive sectors, specializing in building
and sustaining strategic business relationships and partnerships. An
award-winning salesman/leader with a proven track record in building
teams, program implementation, developing creative marketing campaigns,
initiating new sales methodologies and corporate fund raising. Expertise
in creatively redesigning programs, services and campaigns to ensure
increased revenues and corporate prosperity. Thrives in a creative,
competitive environment where performance and effort makes a difference
for the organizations and for the community.
Education & Professional Development
OREGON STATE UNIVERSITY (1991-1993)
Corvallis, OR.
Dual Major International Business/Criminology
Van Chevrolet Cadillac
1005 NW Vivion Rd
JANUARY 2017 to present
Estimator responsible for State Farm, AAA and other insurance carriers.
Oversees reconstruction through a production facility for quality, cycle times, accuracy and safety.
Olathe Ford (MAY 2014 –JANUARY 2017
205S Fir St
Olathe, Ks 66085
Production Manager
Oversee technician quality, production, safety with accurate reporting of all standards and requirements including management and expectations of performance. Responsibility for complete shop mnt, vehicle cycle time, quality,
Payroll for technician while handling State Farm insurance account.
Olathe Dodge (DECEMBER 2010-December 2013
Manager/production/writer
Supervisor Brent Hoss recruited me to improve all aspects of daily
body shop sop’s and protocal, improve relations across full spectrum
From Insurance, customers to employees.
Mccarthy Auto Group (JUNE 2008- DECEMBER 2010)Advisor
A local automotive group providing high volume sales and service.
Reporting directly to the General Managers of the collision center
accountable for all aspects of sales, and market development in the
Kansas City area.
- Number one in sales volume of the year for 2009 with total gross sales
of over $1.4 Million
- Maintained Insurance relations and customer satisfaction for numerous
Insurance companies
- Instrumental in improving the production cycle times for the repair
process while increasing customer satisfaction
- Implemented blueprinting and production flowcharting to perform
improved goals
Management/Advisor
Carstar (JANUARY 2000-JUNE 2008).
Reporting directly to the General Manager responsible for Collision
Center staff, Creating customer and Insurance relations, and providing
Regional Mangers with new leads and data to track and maintain sales
force productivity
- Implemented training program for Shop Representatives to learn
automated daily activities
- Strategically reorganized the store location to provide adequate sales
and production plans while increasing location sales seven years
running (#1 in appraiser sales 6 years in a row)
- Conducted analysis for sales goals to increase productivity and sales
force efficiency.
- Implemented Competitive informal plan for sales reps to utilize during
sales/marketing calls.
- Responsible sales goals and maintaining insurance relations
Financial Loss Manger
Boyd Group (1998-JANUARY 2000) Boyd Group is a North America collision company
focused on the development and utilization of automobile collision
repair, auto glass replacement.
Reporting directly to the Regional Director of Sales responsible for the
largest US Territory including: Washington, Oregon, Idaho and parts of
British Colombia
- Audited aquired shop financials to located unreported losses and
missing sales
- 100% of goal attainment as set by my regional director including
implementation of sales and production procedures
- Second highest national sales volume after only 3 months of employment
Advisor/CSI Team leader
Frederick Cadillac Land Rover(1996-1998) .
Reporting directly to the Assistant Manager, responsible to improve
underperforming CSI for customer opportunities and to re-establish a
process to increase repeat customers
Hand selected to increase CSI improvement throughout dealership
Selected to lead a team of 8 Team members to plan outline for goals to be
met within a 6 month period
Top appraiser sales 2 years .
- Trained and educated all team members for goals
- Transformed store with the lowest score in the district (68%) into the
best performing store (at 97%) in 4 months
- Forth highest national CSI scores after only 4 months of employment
Sales Representative
Huling Brothers (1990-1996) Huling Brothert is one of the northwest’s
largest dealerships..
Reporting directly to the Store Manager, responsible for continued sales
growth. Responsible for ensuring all relationships are maintained
Responsible for the motivation, coaching as all employees should do.
- Temporary Parts Manger for four and half weeks upon promotion for
current Manager
- Best parts location accuracy rate in the district 1.78%, Company
standard 3.5
- Chosen as the estimator for collision center after 5 months in
position
- Improved closing ratio from 65 to more than 90% within one month
Future goals
Find a place that feels like home that rewards people for hard work and
appreciates
Skill sets by utilizing them to nurture individuals to gain personal
success.
Contact this candidate