Training & Development Coordinator with 15+ years leadership

JOHANNY ACOSTA

MOBILE: 829-***-**** - EMAIL: *******.*******@*****.*** - LOCATION: SANTO DOMINGO, DOM. REP. PROFESSIONAL PROFILE

T R A I N I N G A N D D E V E L O P M E N T C O O R D I N A T O R Professional with 15 years of experience in customer service, including a solid background in call centers, administrative supervision, and team coordination. Focused on continuous improvement, effective leadership, and service excellence. Currently pursuing a bachelor’s degree in organizational psychology. EXPERIENCE

Training and Development Coordinator 2024 – Present General Services Technician

& Administrative Support 2019 – 2024

Supervision and coordination of training for employees. Budget management and planning of training activities. Use of the Ariba platform for purchase orders and inventory control. Direct support to the Senior Human Resources Manager on administrative and strategic tasks. Talent development and performance follow-up for teams. Provided customer service to internal and external clients

Medtronic - Santo Domingo

Medtronic - Santo Domingo

Supervision of maintenance and general support in the plant. Coordination of vendors and internal services, including inventory and resource management. Organization of meetings, logistical support, and coordination of executive schedules. Support in various operational and administrative activities. Internal and external customer service, ensuring high satisfaction levels. Medtronic - Santo Domingo Receptionist / Recruitment Assistant 2013 – 2019 Internal and external customer service.

Management of the phone system and correspondence. Support in mass recruitment processes: candidate screening, interviews, and assessments. Management and updating of employee databases. Coordinated employee training programs Convergys - Santo Domingo Customer Service Representative 2007 – 2011 Device activation and technical support for customers, providing service exclusively in English. Product inquiries, technical assistance, and detailed billing explanations. Sales, collections, and customer retention management. Acting supervisor (Deputy) and floor support, providing guidance and assistance to first-line representatives.

EDUCATION

BACHELOR’S DEGREE IN ORGANIZATIONAL

PSYCHOLOGY ( IN PROGRESS)

UTEL - Universidad Tecnológica Latinoamericana en Línea 2024 / 2027

NOTABLE ACHIEVEMENTS

Successfully coordinated training and development projects, positively impacting team performance. Implemented improvements in administrative and logistical processes, optimizing resources and time. Recognized by senior management for quality and efficiency in customer service and strategic support. KEY SKILLS

Supervision and team development

Budget management and operational planning

Administrative and financial management

Customer service and conflict resolution

Proficiency with digital platforms (Ariba, Office) Event and training organization

Effective communication and leadership

Native English

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