Operations & Carrier Strategy Leader
Resume:
CERGEY GORDIEVSKY
SUMMARY
Senior Operations and Logistics leader with extensive experience in
carrier strategy, compliance governance, and revenue performance. Expertise in scaling carrier networks and building high-performing teams, driving operational efficiency and growth. Recognized for a coaching- driven management style that produces measurable outcomes. EXPERIENCE
Senior Operations & Carrier Strategy Leader, 01/2017 - Current FORWARD AIR - Charlotte, NC
Owner - Founder-Level Operator, 01/2010 - 01/2026
EMBARK FILMS - Chicopee, MA
CONTACT
Address: Mooresville, NC 28117
Phone: 413-***-****
Email: ****************@*****.***
SKILLS
WEBSITES, PORTFOLIOS,
PROFILES
Held enterprise-level ownership across carrier sales, compliance governance, capacity strategy, and operational performance within a high-volume freight environment.
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Acted as the primary decision authority on carrier eligibility, compliance exposure, and operational readiness.
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Designed and enforced structured carrier vetting frameworks aligned with FMCSA, DOT, CARB, and internal governance standards.
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Implemented compliance monitoring systems reducing exposure to high-risk carriers and documentation lapses.
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Oversaw carrier risk and onboarding platforms including Sylectus, Highway, RMIS, Carrier411, and IVIA-integrated systems.
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Scaled and diversified carrier and ISP networks to improve shipment coverage, lane resilience, and service continuity.
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Negotiated carrier and customer pricing structures to ensure margin protection and competitive positioning.
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Aligned carrier capacity planning with revenue forecasts and seasonal demand cycles.
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Built and led cross-functional teams responsible for carrier onboarding, compliance enforcement, and performance management.
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Led KPI-driven performance tracking across revenue, margin, service levels, and compliance exposure metrics.
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Built and scaled Embark Films from inception through successful sale in 2026. Held full P&L, operational, and strategic ownership.
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• Achieved consistent year-over-year revenue growth throughout tenure. Positioned the company as a leading wedding film and photography provider in New England, later expanding into the Carolinas.
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• Vendor management
• Customer relationship management
• Capacity planning
• Supply management
• Workflow optimization
• Effective negotiation
• Carrier eligibility
• Salesforce
• HubSpot
• Zoho Books
• Microsoft Office
• Trello
• Dubsado
• RMIS
• Carrier411
• Team leadership
• Highway
linkedin.com/in/cergey-gordievsky-
277718121
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Technical Service Representative, 01/2013 - 01/2017 TECHTRONIC INDUSTRIES - Anderson, SC
EDUCATION
Bachelor of Business Management, 01/2015
Anderson University - Anderson, SC
TECHNICAL SKILLS
Sylectus, Highway, RMIS, Carrier411, Salesforce, HubSpot, Zoho Books, Trello, Dubsado, Microsoft Excel, Microsoft Word
ACCOMPLISHMENTS
2007 & 2008 High School Football Champion - Quaterback ACTIVITIES AND HONORS
Volunteer Football Coach - YMCA
Musician - Church Worship
Personally built the business from the ground up, initially executing all functions before designing and staffing formal departments.
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Designed and launched functions for sales, customer experience, production, scheduling, accounting, and marketing to streamline operations.
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Developed pricing models, revenue forecasting systems, and performance tracking processes to enhance financial clarity.
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Led hiring, onboarding, training, and performance management across all departments.
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Served as primary escalation authority across client, operational, and personnel matters.
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Balanced hands-on execution with strategic planning to drive company growth and operational efficiency.
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• Achieved first-call resolution rates exceeding performance benchmarks. Earned Customer Service Representative of the Month recognition multiple times for exceptional service.
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Managed 650+ weekly customer interactions in a high-performance environment.
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Facilitated onboarding and training of new hires to enhance team competency.
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Contact this candidate