Healthcare Admin Professional with 20+ Years Experience

MARY KATHRYN RICHARDS

• Patient Admissions & Registration • Insurance Verification

& Authorizations (Medicare/Private) • Medical Billing & Records Management • Payroll & Accounting (200+

employees) • Office & Staff Management • Multi-Line Phone Systems & Customer Service • Microsoft Office Suite (Word, Excel, Outlook) • OSHA Safety Compliance & Training Professional Experience

Chocowinity, NC • 252-***-**** • *****.************@*****.*** Therapy Associates – Newport News, VA Oct 2012 – Jun 2013

• Checked in/out patients, scheduled appointments, and processed payments.

• Filed medical records and coordinated prescription refills with providers.

• Maintained multi-line phone system and provided frontline customer support. Northcare Health Services – Greenville, NC Oct 2007 – Dec 2010

• Processed payroll for 200+ employees, ensuring accuracy and timely delivery.

• Managed billing for Medicare, private insurance, and private client accounts.

• Handled AR/AP, medical recordkeeping, and front desk operations. Provia Diagnostics – Greenville, NC Jul 2013 – Jan 2017

• Managed daily operations of office and lab, supervising a team of employees.

• Consulted with physicians on diagnostic testing and lab reports to ensure timely patient care.

• Oversaw scheduling, payroll, accounts payable/receivable, and customer service.

• Streamlined office workflows, improving turnaround time on lab reports by 15%. Receptionist

Martin General Hospital – Williamston, NC Mar 2018 – May 2022 • Oversaw admissions and diagnostic testing registration for high-volume hospital departments including ER and inpatient.

• Verified patient demographics and insurance coverage; secured authorizations to reduce claim denials.

• Trained and mentored new registrars, improving onboarding efficiency and departmental accuracy.

• Processed payments and maintained compliance with HIPAA and hospital standards. Healthcare and office administration professional with 20+ years of experience across hospitals, private practices, and corporate offices. Skilled in patient admissions, insurance authorizations, payroll, medical billing, and staff supervision. Proven track record of improving operational efficiency, delivering high-quality patient service, and leading teams in high-volume environments. Known for strong attention to detail, problem-solving, and building lasting relationships with staff, providers, and patients. Key Skills

Professional Summary

LeadRegistrar / TeamLead

OfficeManager / Coordinator

Office Manager & Administrative Assistant

Available upon request

• High School Diploma – Kecoughtan High School, Hampton, VA

• Medical Transcriptionist/Unit Secretary Certificate – Career Development Center

• OSHA Construction Safety & Health Workshop – Certificate

• Professional Secretaries Industrial Seminar – Certificate

• DOE/DOD Security Clearance (Completed)

• NC Manufactured Housing Salesperson License (1999–2007) References

• Implemented billing accuracy improvements that reduced claim rejections by 10%. H&M; Homes, Inc. – Greenville, NC Dec 1998 – May 2007

• Processed loan applications, contracts, and closings for manufactured home sales.

• Served as liaison between clients, attorneys, and financial institutions.

• Handled payroll, accounts receivable, and tax filings.

• Consistently exceeded sales goals through strong customer relationships. Various Employers 1985 – 1998

• Admissions Clerk – Corbett Strickland General Hospital

• Secretary – Newport News Shipbuilding

• Roles included secretarial support, payroll, safety training coordination, and executive travel planning. Education & Certifications

Secretary / SalesAssociate

Administrative & Clerical Roles (Early Career)

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